Unable to redeem CD keys for Generals and Zero Hour in EA App

Hi @jiffac I would recommend trying the steps listed on our help page: How to redeem your product and promo codes

If redeeming directly through the EA App does not accept the code, then check the packaging the code came with in case there is a different URL you need to go to in order to redeem the game.

If there is no additional location to redeem the code or you get a message the code is expired, then you will need to use the CD the game came to try and run Generals and Zero Hour on your new device.

Cheers!

Look at these! Their bot answer is not even relevant to the question. They also marked the issue as resolved rofl.



I have exactly the same problem and I already bought from original EA Generals Zero Hour CDs many years ago too same as you & many people. But they just don't care and push you to pay again. So what's the difference between i have original CDs & keys when i can't add into the EA application and downloading from any internet site or buying from pirate shop?



I can send my keys photo or Generals Zero Hour case whatever they want but they don't even answer when you e-mail or something them.



People are right to say EA is the worst customer support and has no soul, sadly.

same here i have the disc,s but can not use them as this new computer does not have a disc drive so i repurched them about 5 or 6 years ago as a dowload option  i can play some to an extent but others like the generals ask for a product code that i do not have

Haven't. Going to pick up an external CD drive at some point and see if that works... will report back when I do!

What a bunch of *  In 2006 Origin  EA,Game, Steem, And every body else! . removed  all there Games keys that had a  CD key from there site.  So now only  Games  you can redeem is the one you had to  pay for  and down loaded  So all Store bought Cd Games bought before 2007  can now not  be redeemed.  this realy sucks  if you got an older system that cant play the remasted verion of the Games 

@jcr65566 These games were never in the system as separate products, and were never on Steam either. They've only ever been available as part of The Ultimate Collection. Redeeming Tiberian Sun, Red Alert 2 or Generals keys never worked on Origin or Steam.

I was able to type in key and download game through origin for C&C Generals Deluxe Edition before it switched to EA. It had worked fine, But the keys aren't working on EA website.