"You don't have access" - Red Alert 3
I'm not sure why this specific game is giving me this issue/error, but perhaps someone will notice it.. and fix it... 😩 I own it but when I try to download it, it errors out with this ac...
Forum Discussion
EA_LunardustCat
Community Manager
Community ManagerHello, sorry to hear you're running into this. I took a quick look, and it appears your account does have the entitlement.
Could you let me know whether the pop-up you're seeing is the same as the one discussed in this thread?
If so, you may want to try some of the methods and workarounds shared by other players there:
- Check DirectX 9.0c Method1: Press Win + R, type dxdiag, and press Enter. In the DirectX Diagnostic Tool, look at the DirectX Version line under the System tab. (Note: This will show your system’s main DirectX version (like DirectX 12 on Windows 10/11), not specifically if DirectX 9.0c is present.)
- Check DirectX 9.0c Method2: C:\Windows\System32 Look for files named like d3dx9_*.dll (for example, d3dx9_43.dll). If these files exist, DirectX 9.0c components are present.
- Temporarily disable Antivirus/Firewall
- Clear the EA App Cache: Use the App Recovery tool in the EA App. Go to top left of EA App then click triple dash > Help > App Recovery
- Delete Cache Manually: Open the Run dialog (Win + R), type %localappdata%, and press Enter. Delete the EADesktop and Electronic Arts folders.
- Run EA App as Administrator
- Reinstall/Uninstall the EA App
- Update Windows and Drivers
Hello LunardustCat,
I confirm that I have this same window as in the Post you mentioned (but in French)
I tried all the things listed:
- Direct installation X 9.0c (August 2008) and verification of the presence of DLLs
- Windows Update and Driver Check
- Disable firewall and anti-virus
- empty the cache via the application and manual deletion of folders
- Uninstall EA App
-Installing EA App
-Launch as administrator
The problem is always the same pop up..
- EA_LunardustCat
I’ve moved your post to a more relevant thread.
Please try the basic EA app steps again: sign out and back in, then check that the game isn’t hidden in your Library and that you’re using the correct EA account.
If the game is still missing after that, please contact EA Help so our support team can verify the account entitlement. When you reach out, please include proof of purchase or the redeemed code if possible, clarify whether you own Command & Conquer: The Ultimate Collection rather than Command & Conquer Remastered Collection, and mention whether this issue only affects Red Alert 3 or multiple Command & Conquer titles. Thanks!
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