Dead Space 2 / You Don't Own This Game

I tried to submit a ticket but that's been deliberately made very difficult.

The EA app does recognize that I have the relevant CD key activated for Dead Space 2, but in terms of downloading it and installing it it's just kicking out with 'we've canceled the download because you don't own this game'. Even though the library has it, the key is tied to it, etc.

What's my next step?

dead space 2

2 Replies

masterscy
Seasoned Newcomer
1 day ago
HALP :(
I got into a chat and after a couple hours of them telling me to try different things nothing changed. Still same error. The only real progress was they pointed me to the logs and the logs continue to repeat this.
slug=[dead-space-2] trigger=[] errorCode=[EntitlementNotFoundAfterRefresh] errorDetail=[Entitlement not found after reload retries.]]
masterscy
Seasoned Newcomer
2 months ago
Edit - I tried clearing the cache and reinstalling the app already.