Downloadable Contents, Connection Issue
Hi, I have an issue with Dead Psace 3 when trying to click on "Downloadable Contents" it appear with a message stating "cannot retrieve information from origin. Please check connection and try again...
Forum Discussion
I purchased Dead Space 3 yesterday. The first few times I played I had access to the ingame DLC store at both the bench and the main menu.
Since today, however, I cannot access the DLC store from neither the bench or the main menu, when I do, the message "Cannot retrieve information from Origin. Please check your connection and try again.", pops up. The news ticker displays announcements and DLC information, I do not get any messages concerning connection issues when using Origin outside the game or when it connects after you start up the game.
I've done some wetwork through the knowledgebase, forums and google, and I have so far tried the following, most of these with machine reboots inbetween;
- Checked the port list that's been circulated around forums by EA support and opened all said ports, no solution
- Set the machine on which I play Dead Space 3 in DMZ, thus opening all two-way communication on all ports/protocols, still no ingame store
- Reinstalled Origin, nothing.
- Reinstalled Origin and Dead Space 3, this time on the same drive: I normally ran Origin from my system drive which is a SSD and installed all games on another drive, which is a regular HDD (in order to conserve drive space on my system drive), again, still no store.
- Checked if there happened to be some proxy server in effect that I'd forgotten about or was setup without my knowledge, not the case.
- Soft reset my router
- Hard reset my router by cutting power for over 10 minutes
- Hard reset my modem by cutting power for over 10 minutes
None of the above has helped so far, is there anything up with Origin itself, considering it's layout was changed recently, or did I miss anything? Love to see the ingame store functioning again so I can spend my hard earned money and ration seals.
EA_BarryCommunity Manager
In the Origin client try the Origin menu and then Application Settings, Origin in Game section then tick the box for Enable Origin In Game.
Barry.
Dear Barry,
Thanks for the reply, but this was already ticked on, the overlay also works, and since the issue arose - has always worked, perfectly fine. In the meantime, I even did a complete reinstallation of my computer and had my modem replaced. Nothing yet. I can still access Origin everywhere except from the game itself through the Bench or main menu.
The issue itself is minor, on of the reasons I want to enter the store through the ingame option is to finally redeem all those ration seals I have.
Anyone?
