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JuanRemorquez's avatar
JuanRemorquez
3 years ago
Solved

[Old Report] Dead Space 2 won't launch from EA App

Hi, When I launch "Dead Space 2" in EA App on my Win10 PC, it raises the (frustratingly vague) error message "Your game failed to launch. An error on our end caused your launch to fail. Try again ...
  • JuanRemorquez's avatar
    JuanRemorquez
    3 years ago

    Hi everyone,

    just want to let you all know that my issue has been finally resolved. One of the Advisors asked some additional information to make sure they are working on the correct account, and when I provided that, another Advisor made some changes to my account and asked me to try again. Interestingly, after that, the EA App didn't list Dead Space 2 as one of my installed games anymore. As EA_Shepard recommended, I then thoroughly uninstalled the (broken) Dead Space 2 game using Revo Uninstaller (to also clean up a leftover registry setting), and after reinstalling the new version via the EA app, the game finally launches again.

    @flagrant99 I was curious about your license key hypothesis, so after installing the new game version, I checked the license key via "Manage" -> "View properties". I now have a new license key, different from the one in my DVD case. Additionally, the new one indeed doesn't have any hyphens, whereas my retail game license key did -- just like you suspected weeks ago :-).

    @EA_Shepard , thank you very much for your perseverance and continued assistance. I greatly appreciated your help, and you made me feel heard.

    So, to summarize for everyone else who runs into "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later.", and who additionally encounters the EntitlementNotFound launch error in "C:\Users\xxxxx\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log" after a failed launch attempt:

    1. Create a support case at http://help.ea.com/ where you ask to update the game's version with a more recent one
    2. Make sure to provide following info, so that they are able to verify they'll work on the right account:
      • Email Address
      • Persona(Xbox/PSN id) (note: I just provided my EA username, as I don't have any console-related identities)
      • Do you have the access of the email address?
      • Please share the game code. (note: "game code" seems to be used frequently as a synonym for "license key"; You can find your current license key via Manage -> View properties)
    3. Finally, it might not hurt to refer to this forum thread (or more particularly to this message from Community Manager EA_Shepard ), to provide some additional context for the Advisor team.

    Good luck to anyone else facing these difficulties! I hope this solution helps you out!

flagrant99's avatar
flagrant99
3 years ago

Tried my old laptop still doesn't work I get

"An error on our end caused your launch to fail. Try again a little later"

CASE\MODEL dell xps 13 9350
POWERSUPPLY SMP DELL JHXPY53 57.53Wh/6.58Ah
MOBO Intel Skylake-U Premium PCH
CPU Intel Core i5-6200U 2.3 GHz 14nm
RAM 8192 MB  LPDDR3 1867 MHz dual-channel
HD NVMe Samsung SSD 960 EVO (1TB, PCIe) : 932GB
VIDEO Intel HD Graphics 520, Core: 300 MHz,
SCREEN 13.3 inch 16:9, 1920x1080 pixel, SHP1420, IPS, glossy: no
NIC Dell Wireless 1820A 802.11ac (802.11n (HT), AES-CCMP, 144Mbps)
NIC2 Bluetooth Device (Personal Area Network) (Ethernet)
Sound Dell High Definition Audio Controller

Here are the specs for my new pc that also gives

"An error on our end caused your launch to fail. Try again a little later"

CPU - Ryzen 7 5800X
GPU - MSI - NVIDIA GeForce RTX 4080 16GB VENTUS 3X OC 16GB DDR6X PCI
RAM G.Skill 32GB DDR4 Trident Z Royal Silver 3200Mhz PC4-25600 CL16 1.35V Dual Channel Kit (2x16GB)
PSU - CORSAIR - RMx Series 850W
Mobo - ASUS ROG Strix B550-I Mii ITX
NIC - Intel Ethernet Controller 1225-V
Bluetooth - Intel AX200 Wi-Fi 6 module
Audio - SupremeFX7.1 Surround Sound High Definition Audio CODEC S1220A
Samsung - 980 PRO 1TB PCIe 4.0 NVMe M2

flagrant99's avatar
flagrant99
3 years ago

C:\Users\xxxxx\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log

170 [2023-03-31T12:31:43.760Z] PID: 11184 TID: 21420 WARN (eax:😕ervices::drm::requestLegacyLicense) Failed to get license: [100009]
171 [2023-03-31T12:31:43.760Z] PID: 11184 TID: 21420 WARN (eax:😕ervices::LicenseManager::requestLicense) Request License FAILED: deadspace2_dd.

  • flagrant99's avatar
    flagrant99
    3 years ago

    I got it working by installing from my DVD's. Version 1.0. I had to change my system PC date to 2011 to get it run, but it runs. And now it runs without the DVD's. I reverted my date back to current year and it's fine. Just some initial Check.

    • JuanRemorquez's avatar
      JuanRemorquez
      3 years ago

      It seems I'm running into a different problem, based on the logs in EADesktop.log. It can't find an "Entitlement":

      (CM: Log included under a spoiler tag. Please click to expand: )

      Spoiler

      122 [2023-04-02T22:47:41.708Z] PID: 6424 TID: 1092 INFO (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE
      123 [2023-04-02T22:47:41.736Z] PID: 6424 TID: 1092 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleEntitlementCacheUpdated) Entitlement info updated. Retrying the game launch for slug=[], offerKey.offerId=[DR:200493200]...
      124 [2023-04-02T22:47:41.736Z] PID: 6424 TID: 1092 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling launch game request: offerKey.offerId[DR:200493200], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
      125 [2023-04-02T22:47:41.737Z] PID: 6424 TID: 1092 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[DR:200493200], InstallOwner=[1], RequestOwner=[1]
      126 [2023-04-02T22:47:41.737Z] PID: 6424 TID: 1092 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[DR:200493200] Retry Available? [false] Suppress Error Msg? [false]
      127 [2023-04-02T22:47:41.737Z] PID: 6424 TID: 1092 ERROR (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Launch request failed: Error=[EntitlementNotFound], offerKey.offerId=[DR:200493200], offerId=[], externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]

      I hope this "EntitlementNotFound" error rings a bell for someone, so that we can get a fix for it.

      Thanks in advance!

      • flagrant99's avatar
        flagrant99
        3 years ago

        My Errors changed to this. Here is my Log from this morning.


        121 [2023-04-04T11:15:27.818Z] PID: 4952 TID: 10520 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling launch game request: offerKey.offerId[OFB-EAST:33121], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
        122 [2023-04-04T11:15:27.819Z] PID: 4952 TID: 10520 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[OFB-EAST:33121], InstallOwner=[1], RequestOwner=[1]
        123 [2023-04-04T11:15:27.819Z] PID: 4952 TID: 10520 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[OFB-EAST:33121] Retry Available? [false] Suppress Error Msg? [false]
        124 [2023-04-04T11:15:27.819Z] PID: 4952 TID: 10520 ERROR (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Launch request failed: Error=[EntitlementNotFound],

        The install from DVD's is running fine on same PC.
        In EA App click on Manage for Dead Space 2.

        Does your Game Key have dashes?

        If it does I doubt it will work.

        All my other keys do not have dashes.

        If you can remove dashes maybe that would work?

        I can't remove them or readd key without dashes.

    • MonkeyWalkman's avatar
      MonkeyWalkman
      3 years ago

      @flagrant99 Tried this method for the app version and it won't launch... Look, I've tried HARD to like the new EA App but it's not working for me, I'm done trying to fiddle settings to get DS2 running. I also purchased a physical copy of it and I'll just resort to working methods (that I can't mention here or else...) to play the game.

      (cm edit - removed language, let's keep it clean)

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hey Everyone

        I reached out on this to see if we can get an update. As of now, there has not been one posted. We keep an eye on these daily, so when there is an update, we will provide one here for you. I am still looking for alternatives that get you in the game, but currently have not seen anything new past what has been posted on this thread as a possible workaround.

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