Forum Discussion

New Scout

3 years ago

Solved

[Old Report] Dead Space Remake Freezing computer / DirectX Error / Driver Crash

Yesterday, I tried playing the remake. After going through the settings to ensure that my system would have the best chance to run it, I started the game. The game froze after Nicole's first sentence...

DxDiag.txt92 KB

dead space

technical issues

EA_Illium
3 years ago
Hi Everyone,

I wanted to check if anyone is still running into the error:

"DirectX Function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "AMD Radeon VII", Driver: 22.11.2 (22.20.29.10-21130a-386220E-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics driver crashing; try reinstalling the latest drivers."

If so please try the following steps:

Spoiler

Check for other applications that may be limiting EA App or Game performance

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Steam - Verify in your library

Run the System File Checker tool then Check for Windows and GPU updates

Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings

Guide for Troubleshooting Graphics issues

Install/Repair your VC++ files for Dead Space

Put your device in a Clean Boot then launch the game

Remove any over-clocking or undervolt settings or software and check if the issue continues.

If they do not help us and the issue continues please let us know the following...

Platform:

PSN ID/Xbox GT:

Region:

Are you using an internal or external drive?

Are you using an HDD or SSD?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

Cheers!

EA_Shepard

Community Manager

3 years ago

@Kr1m1nal73 I understand. It can be frustrating for sure. Refunds are based on different factors for subscriptions than regular purchases. Check here as it will give you all the information you need. If it will not let you do so through the link, you would need to reach out to live support on this so they can take a look at the account with you.

Kr1m1nal73

3 years ago

It was a cpu temperature problem (100 degrees Celsius during play), I changed the fan with a more powerful one, now the game doesn't BSOD anymore.

I don't understand why this issue only with this game, but I take note of it.

hamburgerprime
New Veteran
3 years ago
@Kr1m1nal73 I am sorry to hear you had to replace the fan like that. It happened to me with another game when I built my rig. If it starts happening again, I would recommend changing the processor affinity from here which can help that. I am glad that you were able to get that resolved though. I will certainly take note of that and pass it along to the team.