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@Alien_Skull I found a few issues that you may want to take a look at first.
BEX64 Error
EA app crash WER
I would run through the following and see if these help first.
Uninstall the EA app and the game
Run a registry cleaner
Run the System File Checker tool - Repair Windows and your HDD/SSD
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
You want to clean out the PC completely of the EA app and DS files
Once everything is repaired, cleaned, and updated, reinstall the EA app to your preferred drive
Install the game to the same drive
Launch and test
I have taken the requested steps, and am now getting a different error but the app still closes immediately. Any other ideas?
- EA_Shepard2 years ago
Community Manager
@Alien_Skull Hey, are you still getting that error when you try to log into the game?
- 2 years ago
@EA_Shepard I have the same problem when running from Steam. See attached DxDiag:
Also, I've captured the minidump of the crash:
https://file.io/RgvHugnuOCndas well as the full dump:
https://file.io/X8U3lGplBDUF
Please send this information to developers, using symbols they should be able to localize the issue.
The error is:
Exception thrown at 0x0000000140DD0450 in Dead Space.exe: 0xC0000005: Access violation reading location 0x000000303721EDB8.Callstack:
Dead Space.exe!0000000140dd0450() Unknown
Dead Space.exe!0000000140dcee22() Unknown
Dead Space.exe!0000000140dd2654() Unknown
Dead Space.exe!000000014119ab46() Unknown
Dead Space.exe!0000000140eb514a() Unknown
Dead Space.exe!000000014119ab46() Unknown
Dead Space.exe!000000014119ad9e() Unknown
Dead Space.exe!0000000141a56d6c() Unknown
Dead Space.exe!0000000143a2484e() Unknown
Dead Space.exe!0000000141aa79d9() Unknown
Dead Space.exe!00000001427ecbad() Unknown
Dead Space.exe!0000000141d167b4() Unknown
Dead Space.exe!0000000141d1c3fa() Unknown
Dead Space.exe!0000000141d1999c() Unknown
Dead Space.exe!0000000141d1c282() Unknown
Dead Space.exe!0000000141d1c5c6() Unknown
Dead Space.exe!0000000141d1bfea() Unknown
Dead Space.exe!00000001418f9e46() Unknown
Dead Space.exe!00000001418f9d04() Unknown
Dead Space.exe!00000001411afcc0() Unknown
Dead Space.exe!00000001415267f6() Unknown
ucrtbase.dll!_configthreadlocale() + 146 bytes Unknown
kernel32.dll!BaseThreadInitThunk() Unknown
ntdll.dll!RtlUserThreadStart() Unknown - 2 years ago@clisparion Hi I am getting the same thing from running with Gamepass then EA Play. Opens up then closes immediately.
How has this not been fixed so far? - EA_Shepard2 years ago
Community Manager
@clisparion Thanks. I notated the logs. I took a look at the file and these are the suggestions I would make to see if they help with this one.
- Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
The error report shows mostly Windows errors, so I would go through and repair and update as much as you can. Some of the errors can effect the game but the dumps may be more impactful than the Windows errors.
- 2 years ago
Hi,
There is a window that opens at launch then closes immediately after, then the EA App opens, the same way the OP described it.
I have reinstalled EA App, the game several times, still the issue is there. The game is installed on SSD.
- 2 years ago
My apologies for the delay, yes I am still getting the same error when trying to play on my desktop PC. I think I am going to let it go as I don't have much time for troubleshooting and will just play it on my laptop. Thank you. I am interested to see the fix for some of the others who are facing the same issue.
- EA_Shepard2 years ago
Community Manager
@Alien_Skull No worries at all. I get it. Game time is limited and you don't always have a lot of time to troubleshoot a game when you could just be playing it.
- SlinkSpace753983 months agoNewcomer
I have the solution:
https://www.youtube.com/watch?v=lRckgqJ7BAs
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