Forum Discussion

8 years ago

Solved

Connecting XboxOne with EA/Origins account for Dragon Age Inquisition

I've been at this for nearly 4hours trying to link my Xbox One EA account to my Dragon Age Keep / EA Origins account. I've had absolutely no luck, and I've tried everything I could. I know this was a...

dragon age inquisition

EA_Ataashi
8 years ago
@Svrah3

I think the key to solving this problem would be to find out login details to your EA account, which might already be connected with your Xbox and use them to log into DA Keep 🤔

Unfortunately, console players can sometimes accidentally create another EA account to link with their console ID and often are not even aware of it. My suggestion would be to launch DAI on your Xbox and try to access multiplayer - you need an EA account for it. See if the game will ask you to provide login details or you'll be logged in automatically.

If you were auto logged-in, chances are that you have 2 EA accounts and you're trying to use the one, which is not connected to your Xbox, to access DA Keep. If you have a problem with establishing correct login details for EA Keep, I suggest getting in touch with our live support. They have access to our database and if you give them your Xbox gamertag, they will be able to confirm if there's any EA account connected with it and provide more information after verification 🙂

Let me know how it's going!

/Ataashi

EA_Ataashi

EA Staff (Retired)

8 years ago

Hey @Svrah3

To successfully use DA Keep on your Xbox One, you need to make sure that a few things have been done in the first place 🙂

1. Link your Xbox account with your EA account.

2. Log into DA Keep using your EA account details - if your EA account is connected with your Microsoft one, it will give you an option to choose Xbox One as your main platform.

3. Sync the data on the website.

This FAQ might also turn out to be useful for you 😉

/Ataashi

Svrah3
8 years ago
I appreciate the links and effort you put into that. Sadly that’s exactly what I was trying to do, I had no luck as it wasn’t finding my Xbox account existing. I know it says it will link your account from Xbox the second you sign into your EA on any XboxOne EA game, but I did that and it still doesn’t link to my origin account I’m using the same email and everything.

Is there anyway someone could manually link my XboxOne account to my DA Keep/ Origins? Because nothings working on my side so far, I even made sure I had Xbox gold in case that was the problem.. still no luck.

(Also can’t find any options on either EA or Origins where it lets me link my gamertag to my email/ EA account.)
- EA_Ataashi
  EA Staff (Retired)
  8 years ago
  @Svrah3
  
  I think the key to solving this problem would be to find out login details to your EA account, which might already be connected with your Xbox and use them to log into DA Keep 🤔
  
  Unfortunately, console players can sometimes accidentally create another EA account to link with their console ID and often are not even aware of it. My suggestion would be to launch DAI on your Xbox and try to access multiplayer - you need an EA account for it. See if the game will ask you to provide login details or you'll be logged in automatically.
  
  If you were auto logged-in, chances are that you have 2 EA accounts and you're trying to use the one, which is not connected to your Xbox, to access DA Keep. If you have a problem with establishing correct login details for EA Keep, I suggest getting in touch with our live support. They have access to our database and if you give them your Xbox gamertag, they will be able to confirm if there's any EA account connected with it and provide more information after verification 🙂
  
  Let me know how it's going!
  
  /Ataashi
  - Svrah3
    8 years ago
    Thank you thank you, that’s very helpful. I’ll look into it and see what I can do. If all else fails I’ll see if they’d do that for me. I’ll keep ya posted 🙂