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Anonymous's avatar
Anonymous
11 years ago
Solved

DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

id been running DAI flawlessly with about 12 hours of PT logged. on a computer reset a windows update was installed; related or not i don't know. i don't think the game has had any updates, this was ...
dragon age inquisition
  • Anonymous's avatar
    Anonymous
    10 years ago

    The fix is to lower your graphic cards clock speed if you have a factory overclocked card out of the box like me. I had this problem too. First its the directx crash. Then after I lowered graphics settings like some other suggested, I started to have white screen crash. It was crashing left and right. Then I stumbled to a post that says all this crash was caused by overclocked Nvidia graphic card getting overheated. At first I didn't think this applies to me. Because I never tinkered with my card out of the box. But it turns out my card was factory overclocked, it's a EVGA superclocked GTX 660. Normal clock should be around 988, but it's factory superclocked to 1045. I downloaded EVGA precisionx 16 from steam and manually down clocked it by -70. No crash ever since. The only slight annoyance is that I have to run precisionX everytime before firing up inquisition lol.

Kugelfan's avatar
Kugelfan
11 years ago

Hi.

Same problem here. Yesterday I was getting crashes to white screen during cutscenes without any explanation(game just freezed after that). Today I started to get this DirectX error message.

Tried to disable Origin in game layout, but still got this crash.

I'm not sure about recent updates though. Last update was installed 2014 11 13. After checking Windows Update, I can see this update available to download and install, so I think problem  is not with update. Well at least not with Windows 7 version(KB3011780).

I'm using Windows 7 x64 with GTX 660OC.

EDIT: Disabling Ambient Occlusion didn't help(turned off in-game). Now I tried to turn it off in menu and so far(~2hours) no crashes. I'll update if something happens.

Kugelfan's avatar
Kugelfan
11 years ago

EDIT: So I've played for about 9 hours straight and got white screen crash and freez(happened before). I guess it's different issue. Anyway 9 hours is great, compared with few minutes 🙂

EDIT: Playing with Origin layout disabled, because when it wes on, game crashed after few minutes during cutscene(just select windowed fullscreen in display options, it's almost the same). 

Thank you, will be waiting for official fix from BioWare.

  • Anonymous's avatar
    Anonymous
    11 years ago

    powercircle and windowed screen helped for me

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