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madzilla84's avatar
madzilla84
New Rookie
8 months ago
Solved

Dragon Age Keep - Oops Error on Login

Hello, I am attempting to access the Dragon Age Keep to be able to export my save for Dragon Age Inquisition, but am getting an error every time ('Oops, an error has occurred' - attached) after I log in. I have tried both Safari and Chrome browsers on 2 computers, and have deleted all cache and data for all time before trying again. Is there an issue at the moment? Thanks!

  • This happens sometimes and it's usually server-side. Are you still getting the error?

10 Replies

  • randaghostiee's avatar
    randaghostiee
    Seasoned Newcomer
    2 months ago

    As of 2/12/2025, the keep is down. Same error message, same problem. I tried to restart my computer, log out and log back in, tried it on Edge and Safari; tried it on my phone's Chrome browser, and my husband tried it on his computer, too. No luck. Where can I go to report this? 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey, Folks

    Locking this one as the keep was resolved during the time of this thread. There is a new thread Here. If you can post any issues with the keep on that thread, that would be great!

    Thanks!

  • My old account and world state was corrupted somehow, I got it to work by creating a new temp account. Thanks for the advice, friends, I can create new cannons events again!

  • yes, i don't know what else to do at this point, I really want to update my world state [removed] .😃

    (CM Edit - Removed language)

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    8 months ago

    @monroe_1794 wrote:

    I tried using three different browsers, got rid of cookies and cache and I still get, "oops."


    I can log in right now. Are you still getting the error?

  • I tried using three different browsers, got rid of cookies and cache and I still get, "oops."

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey, @madzilla84 If it happens again let us know. We have to get that reported. The Keep support is limited so it can take time for anyone to actually get to it with DA: TV on the way!

  • madzilla84's avatar
    madzilla84
    New Rookie
    8 months ago

    That's good to know - I'd tried it over a few days and gotten the same error, but it now seems to be working. I did just want to check if it was server side/something other people were getting, or if it could potentially be an issue with my profile, as I've had a few corrupted saves recently. Many thanks!

  • This happens sometimes and it's usually server-side. Are you still getting the error?

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