If you encounter anything preventing you from using the Keep, try these troubleshooting steps first.
- First, log out of the Keep by visiting dragonagekeep.com/logout.
- Next, clear your browser history, cookies and cache.
- Finally, log back into the Keep using your EA (formerly Origin) account.
If those steps don't work, you can also try:
- Visiting the Keep with a different browser.
- Browsing in incognito mode if you use Chrome.
- Visiting the Keep using a different device (eg. other computer, phone tablet, PS4 or Xbox One browser).
If you have other questions, check out the Dragon Age Keep FAQ or send us a note on Twitter @dragonagekeep.