How to get Flames of the Inquisition working (PS4)?

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@badnatey wrote:

My sister bought the game on pre-order and bought the deluxe upgrade. She's had issues with it forever and it's never worked right. 

She's currently starting a new character and despite having everything installed, she's only getting the Dragon Staff. Nothing else. She's furious and rightly so.. she spent her hard earned money on a game that doesn't work. 

She's restarted the game about 10 times trying to get it... and it hasn't worked once.

What gives? How is this fixed? Seems like utter bull*, no offense. 

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When you first wake up in Haven, you might only get one weapon and some armor.

Once you get into the game a little ways, you start getting your mounts.

And then once again, once you get to skyhold, you get more gear.

And after that you have to get "Dagna" to get even more stuff.

When you first wake up in haven, in that room, before you leave there are

two boxes. one has some random stuff in it, like elfroot or something...

but the chest that is marked as "special shipments"

should have your first set of armor and a weapon or two in it.

If that doesn't work, I would suggest logging into  www.help.ea.com  and starting a support ticket.
And have them call you/her back.

In the meantime, try doing a game repair.

That's the problem.. she's only getting ONE item from the box. 

She's getting the Dragon Staff... and that's it. 

We've deleted the game install and all save files and the same thing happens.

I appreciate your replies.

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@badnatey wrote:

That's the problem.. she's only getting ONE item from the box. 

She's getting the Dragon Staff... and that's it. 

We've deleted the game install and all save files and the same thing happens.

I appreciate your replies.

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I play on PC, so things are will be a little different....

However, go into your inventory screen, in game, and scroll down the list of categories,

and check each one to see if any other items are in them. 

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If you pre-ordered the deluxe package you should have the following DLC in your games add-ons and Bonuses list

In the origin app.

1.) Dragon Age - Deluxe Content

2.) Dragon Age : Inquisition Official Game Soundtrack

3.)Flames of the Inquisition Armor

4.)Dragon Age: Inquisition - Destruction Multiplayer Expansion

5.) (may be different for you) Dragon Age: Inquisition - English Voice Over Pack

6.) Flames of the Inquisition Weapons

7.) (if you've purchased it) Dragon Age: Inquisition - Jaws of Hakkon

8.) Flames of the Inquisition Armored Mount

Make sure all items are installed. do a game repair, then relaunch the game, and go back into the shed you woke up in, in haven, and see if the other items are there, or check your inventory again.

If this still doesn't work, i'm not sure how to do it on your platform, but on PC you can delete your origin cache files and re-verify your installed games. 

Try relaunching and checking for the items ingame again.

If this still doesn't work create a support ticket, and have someone call you.

Don't use chat option. Speak to someone directly.