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Anonymous's avatar
Anonymous
13 years ago
Solved

Just bought game on Origin, cannot find registration code

I've had Dragon Age on PS3 for a while now, but last night I bought it on PC from the Origin website.  This morning when it finished downloading, I can't seem to find the registration code necessary for installing it.


I've checked both the confirmation email as well as right clicked on the game in Origin and gone to View Game Details.  Nothing in either location.

  • Anonymous's avatar
    Anonymous
    13 years ago

    If the game was purchased recently, try reloading your games library via the main menu (2nd entry: Reload my games) or click the refresh icon in the top left of your games library. Origin requires a restart or refresh of your games library before if will show product codes on the game details page after a purchase.

    Hope that works for you. If not, please contact a Game Advisor at https://help.ea.com/contact-us and they will be able to provide you with your code.

    --------------------------------------------------------------------------------

     Should you still have issues with the code, contact Customer Service/Game Advisors.

    Here's how:

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

1 Reply

  • Anonymous's avatar
    Anonymous
    13 years ago

    If the game was purchased recently, try reloading your games library via the main menu (2nd entry: Reload my games) or click the refresh icon in the top left of your games library. Origin requires a restart or refresh of your games library before if will show product codes on the game details page after a purchase.

    Hope that works for you. If not, please contact a Game Advisor at https://help.ea.com/contact-us and they will be able to provide you with your code.

    --------------------------------------------------------------------------------

     Should you still have issues with the code, contact Customer Service/Game Advisors.

    Here's how:

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.