Forum Discussion
I'm having similar issues. I'm playing on Xbox One. I have completed the following Achievements: The Brightest of Their Age, Stargazer, Liberator, On Burning Wings, Wyrmslayer, and Trial of the Lovers. I have other achievements that confirm this, along with save data. I have cycled my Xbox, uninstalled the game, reinstalled it, re-completed one or two of these achievements again, and still they won't unlock. I have contaced Xbox Support and they recommended I contact the developer. I have spent hundreds of hours on this game and would like to continue working towards 100% completion.
EA Support has no hand in fixing console achievements because they are linked to your console account. For achievements, there is a specific place you go for Xbox to fill out a bug report if troubleshooting steps don't help you.
- 2 years ago
Thank you, Shepard. That would be great. I would also be interested in the specific xbox complaint resource. I have tried a lot of tricks I have seen on other forums such as totally removing the game, disconnecting from the internet, and trying ro reset the achievement progress, but that hasn't worked either.
- EA_Shepard2 years ago
Community Manager
Try this and see what happens If you are on an Xbox S don't worry about the disc one as that doesn't apply.
Press the menu key of the controller. Go to Settings > Disc & Blu-Ray. In the BLU-RAY section select "Persistent Storage". Select "Clear persistent storage"Next, let's clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, Then restart your Xbox.
Press and hold the power button on the front of the console until it turns off completely. Unplug the power cord from the back of the console. Wait 1 minute, plug the power cord back in, and turn the console back on as you would normally.
Once restarted, go into my games and apps, locate the game, and delete the saved data. This won't delete any progress for your game.
Lastly, You can also delete and log back into your Gamer tag, this would sync the game correctly to your account.
Finally, power cycle modem/router: Unplug the modem/router and router for 60 seconds Plug the modem/router back into the power source Reboot the system. Confirm the internet is back online, and see if the issue is still present.
The last time I had an achievement problem, I was directed here, in order to have the Xbox side reviewed. Contacting EA is okay as we can report all of that to the right people for review. Getting that fixed though is not as easy for us because we arent Xbox.
- 2 years ago
Hey Shepard,
I've completed the following steps. Unfortunately there wasn't any change to my achievements and/or the achievement progress wasn't reset. Most of these achievements are easily verified on my saved data (such as recruiting all of the companions or defeating a high dragon). What do you recommend I try next?