Problem with license on my account. Dragon Age 1 and 2

The problem is i cant find this code now. it be very long ago. and i think if imagine i find it i cant use it 2 time anyway. so no reason. What u mean merge account? i have data from this game (  Dragon Age Keep see it too ) on this account. this means that the game was on this account. nothing to merge. Support say me him report about this problem to game team ( as him say ) and say me to wait. but how much i need wait and read that message team or not i dont know. so now I'm at a dead end. I asked the support to replace the key. But at the last request, I was told that while the problem has been transferred to the game team, they cannot make any movements. You said there was a problem with buying the game and if so, you can replace the keys. I indicated this as a technical problem because I do not know what my problem is related to. I didn't know it wasn't the same thing. You also wrote that you don't see DA1 and DA2 on my account. But as I showed in the screenshot, there is a DA1. does this prove that something happened to my account? which is seen in different ways from different sides. because the support says that I have all 3 games on my account. Can you give advice on what to write to the support that they fixed the bug with the purchase of the game?

@LazarusRus Being that support are the only ones who make changes, if they stated that it is being looked into, we cannot make any changes. And by merge account sometimes players have more than one account when they play a game that is 5-10 years old or older. They would have to locate the account or the code that was connected. A screenshot of the game does not prove it no because we can see all of the data on the account. I do not see the base game itself but I do see DLC. If there is no base game, and a code was added or (replaced) it would come off as we just gave you the game which is why we have to locate the account or code the game was used on first. This is why players have to go through support. The forums are not actually a place of live support which is why we don't make changes here. We only provide troubleshooting and have issues reported to the specific game teams. Community Managers are more engagement, and content over actual account/technical support needing to make changes to an account.

So as i say before i dont have any another account. so key be used on this account only. i understand u just community and cant do licence changes. support say me create thread here. may be somebody found solution. but u help me more understand what problem is. so as i say before its looks like i dont have license data, but i have synchronized achievment and characters in cloud. how it can be possible? my cloud proof about i have game on this account. so can i ask support to add me new key? if i dont remember old. thank for your time 

@LazarusRus Support will not grant you a new game no because there is no base game linked to the account. If you do not have the original keys that are linked with the game, that would stop a new key from being added. They would have to find the account the keys are linked to first before changes can be made. Regardless if there is another account out there, unless they have the right one pulled up and verified, they will not change the game.

If you have the game listed in the EA app, it would show the code to you when you click on manage game - view properties. If you provide that code to them, they will be able to verify it.

@LazarusRus Happy to hear the issue is resolved. Will pass along the feedback to the team for review with live support.

We will consider this issue resolved at this time. If you run into any other issues, please open a new thread or add onto a new one!

Cheers!