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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Suddently missing DLC, cannot load save game.

@SmokumKush 

Thanks! I appreciate the details. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I've seen some cases where having played through EA Play in the past can cause issues like this, which they should be able to help with. 


For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead, as well. 

/Kent

2 Replies

  • hiya, i have an ea play subscription and i am having the exact same problem. i've been speaking with ea help on and off for nearly a month and i have tried all troubleshootng steps to no avail. is there anything i can do or should i just download the mod fix?

  • dhansell's avatar
    dhansell
    Seasoned Hotshot
    2 years ago
    @NerdieBirdie27 Mod uploader here. Last I heard EA Support was pointing people to the mod. AFAIK no one has ever been able to get EA Support to help them correct this issue. The game is too old for them to care.

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