Missing preorder bonus dragon age veilguard

I got this bug too, except I did a digital pre-order, got the armor with the wardrobe, jumped back to a manual save to replay the intro (10/10 by the way) and when I got to the wardrobe the second time, they had lock icons in the menu. I solved by closing the game and reloading the most recent autosave. Something about reconnecting to the EA account maybe?