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Tempest9186's avatar
Tempest9186
9 months ago

Missing preorder bonus dragon age veilguard

I’m missing the preorder bonus, the blood dragon armor, from Dragon Age: The Veilguard. I’d preordered the Deluxe Edition but there’s no armor. Can anyone help?
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 months ago

Hey Everyone, 

I wanted to check if anyone is missing their Pre-order or Deluxe item cosmetics.

If so, check the following first. (hit the drop-down below, beware of potential spoilers)

Spoiler
  1. You can first unlock your cosmetics when you first wake up in the lighthouse (after stopping solas ritual)
    1. There will be a chest in the room you wake up in, If you leave the lighthouse the chest will appear in Rooks room (where you meditate)
  2. Once you first wake up in the lighthouse, you should see a message you must click out of about your items. 
    1. One caveat for certain cosmetics, like the helmet, you must find your first helmet in-game before using the pre-order/deluxe item. 


If you are still unable to find your items, let us know the following information:

 

  • EA ID (PSN ID/Gamertag):
  • Which platform are you on?
  • Is this your first playthrough?
  • If possible share a Save file for our team to look at. 
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

ezio_fenix's avatar
ezio_fenix
9 months ago

I tried checking everywhere. The chest did appear the first time, when I tried accessing the items - the wardrobe had just Xs all over except the basic costume which is default. I got confused, exit the game, Tried reloading the safe point then the chest is gone. Went to Rook's room where I meditate, there is no chest. I am not happy, I paid $30 for his.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 months ago
    Hi @ezio_fenix, Would it be possible to get the information above.

    • ezio_fenix's avatar
      ezio_fenix
      9 months ago

      I am sorry but what information is required.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        9 months ago

        Hey @ezio_fenix No Worries, here we are!

        • EA ID (PSN ID/Gamertag):
        • Which platform are you on?
        • Is this your first playthrough?
        • If possible share a Save file for our team to look at. 
        • If possible, share a Screenshot or Clip...
        • If on PC, please share a DxDiag file and an EA app Error ID Number

        Thanks!

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