Missing preorder bonus dragon age veilguard

I tried checking everywhere. The chest did appear the first time, when I tried accessing the items - the wardrobe had just Xs all over except the basic costume which is default. I got confused, exit the game, Tried reloading the safe point then the chest is gone. Went to Rook's room where I meditate, there is no chest. I am not happy, I paid $30 for his.