Like the title says, Veilguard keeps hard crashing my pc, forcing me to manually shutdown and reboot my computer. I have tried disabling overclocking, updating drivers, deleting game files, and altering game settings. After three separate attempts to fix the error in EA help chat, I was directed here. I can’t even refund the game on steam because I’ve spent so much time trying to fix it.
Community ManagerIt appears that someone has changed the title of the post since I created it, and the new title is misleading. The game does not crash on launch. It functions perfectly fine for about 15-20 mins and then hard crashes my pc.
Here is the dxdiag file.
Community Manager@Keith-hates-tax I updated the title for you. Moderators and CMs can update that one. I will take a look at your file and let you know what I find.
You said " Veilguard keeps hard crashing my pc", but you have to manually shut it down?
Does that mean the PC freezes and you can't end the game with the Task manager?
@laugh21212121212 Hijacking a thread is never a good idea. Create your own thread with attached DxDiag.
That’s correct. After about 15-20 mins running the game with no issues, the screen goes black, and my pc acts like it is resetting but never reboots. I have to turn my pc off and on with the power button to reboot it. And Veilguard is the only game that causes this issue.
Community Manager@laugh21212121212 Hey, I have moved your messages Here to get you some help!
@Keith-hates-tax
1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.
@holger1405
Here is an image of the powershell responses to your commands.
