32:9 Display Graphical issues On Final Mission

I can confirm this is happening to me as well, if I run the game in a window and not at my native resolution which is 5120x1440 I do not get the same flashing geometry and flashing lighting issue that I do when I am running the game at my native resolution. I am currently in the Archons Palace toward the end of the game. I have attached a video showing the issue. I really do hope this can be fixed quickly, and this is very annoying and game breaking as models and geometry just phase in and out of existence. Also, I apologize about the color difference I am running HDR so when it's in a window the recording looks over saturated.
Part 1 of the issue
Part 2 of the issue

I have tried adjusting every setting under the sun including the new bloom option that came out in today's patch, and it still does not resolve the issue. I made sure all my drivers were up to date and even closed down all background tasks and the issue still persists. I even tried to reinstall the game and clear the shader cache and that also yielded no results.

PC Specs:
AMD Ryzen 5800x
Nvidia RTX 4070 TI Super
Asus B550M motherboard
32 gigs of 3200 DDR4 RAM
Windows 11 version 23H2 (KB5046732)

Game is installed on a PCI-E x4 NVME drive with plenty of space left over.

Is it possible to get a confirmation from someone at BioWare or EA_Shepard could you tell us if this has been reported and being worked on?

Nezacant Hey, if you are still running into this issue, Can you attach a DxDiag? There has been an update since your post, can you please make sure your game is updated

Stadtler89 Can you attach a DxDiag?
Have you disabled the HDR?
Are you playing through Steam or the EA app?
Have you repaired the game to test it?
Have you tested it on another monitor? They will ask this so we might as well get all the basics out of the way.

I have not seen this in the patch notes. It is very specific, so we need to check and see if others are having the same issue and get their specs from them.

EA_ShepardThank you for the reply I do appreciate it, please see my attached DxDiag
Disabling HDR - Issue persists
I am playing on Steam
I have repaired the game as well as reinstalled the game - Issue persists
I have tested 3 other monitors which is 32:9 running a resolution at 5120x1440 and another which is 16:9 running a resolution at 2460x1440 and another 21:9 running at 3440x1140.

Monitors running 32:9 - Issue persists when in Borderless Fullscreen or Exclusive Fullscreen at 5120x1440

Monitors running 32:9 at a resolution that is not a 32:9 ratio - As long as the resolution is set in the Windows Display Settings to a 21:9 or 16:9 resolution (3440x1440 or 2460x1440), when you do this the issue goes away for any resolution that is not a 32:9 resolution (5120x1440)

Monitor running 21:9 - No issue present

Monitor running 16:9 - No issue present

I have also attached another video showing the issue more prominently in the archon's palace just outside the Throne Room.

Another update, this also happens in cinematics as well, not just when you are controlling Rook. I also updated my Nvidia drivers to the latest version which came out today, version 566.36 which did not solve the issue either. 

EA_ShepardI have narrowed down the issue, So when I set my desktop resolution on my 32:9 monitor to a resolution that is a 16:9 resolution like 2460x1440. I open the game and set the game resolution to my native 32:9 which is 5120x1440. The issue goes away however doing so makes the game look "Squished" I am not sure what is going on here but for some reason the game engine is trying to use the aspect ratio of my desktop resolution which makes no sense at all considering my native resolution is 5120x1440. I have also disabled any optimizations in my display settings as well as made sure my windows scaling was set to the default of 100%. Like I said I am not sure what is going on here, but something is clearly wrong with the rendering engine and this needs to be fixed. 

Hey, Rooks!

Thank you for bringing this issue to our attention. I totally understand how frustrating it can be to experience graphical issues during key moments in a game.

After investigating, we found that the issue is caused by the 32:9 aspect ratio displaying more of the game world simultaneously, which exceeds the game’s item draw limit. This results in textures not loading, models blinking, and characters like Rook becoming, well... floating hair. There are too many objects on the same screen it can basically break the drawn-line limits of a game.

Unfortunately, the only way to avoid this issue is to lower the field of view (FOV) by switching to a 16:9 aspect ratio (like 2560x1440). OR something similar to your monitors technical ratios. Doesnt have to be this specifically. This reduces how much of the game world is displayed at once. This keeps the asset streaming stable.

I get it isn't the ideal answer for this situation, with the game's setup and the monitor itself, this is what it comes down to.

Thanks!

EA_ShepardCan the engineers not simply increase the item draw limit? I know it's feasible or are you telling me that the devs don't care about people who have a 32:9 monitor because we are the minority of the hardware pool? 

This issue was bad enough that I just gave up and uninstalled the game. Is this an issue that can be addressed in a future patch? The game natively supports this resolution and I had no issues with the game until the final mission.

To be honest that would be entirely up to the studio team to add into a future update. We cannot say yes or no to that one, as that one is a bit out of our control. The information I posted came from them, so the chances of that being changed in any update are slim.

Fair enough. I appreciate the responses and your honesty. At least they are aware and hopefully that will lead to a fix in the future.