Can we get an official response for the missing DLC?

Still not a priority for EA.... I did notice something on my last attempt to uninstall/reinstall. I recently noticed that my bonus items DLC show as installed. Despite having uninstalled the game even using REVOUninstaller to get all the registry issues. Where does the DLC install at that it is showing already installed? If I can find it, I can remove the files and see if that forces the app to reinstall the dlc.