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JCONN1's avatar
JCONN1
Rising Newcomer
9 days ago

DAV won't run on PC despite adequate specs

So I've really been going through the wringer trying to get this game to launch.

I first bought Dragon Age: Veilguard on Steam about two weeks ago. However, once the game had finished installing, it would not launch. I would press "play" and the game just wouldn't do anything, not even an error message or any other pop-up. I tried verifying the game files multiple times, but that didn't do anything. I tried deleting that shader-cache folder everyone has mentioned, but that didn't do anything either. I uninstalled and reinstalled the game, tried running it as an administrator, let windows troubleshoot it...nothing.

Finally, I returned the game to Steam and decided to try purchasing it through the EA app itself to see if that would fare any better. Bought it, installed it, and when I went to play it, now I would get an error message, a pop-up window that says, "There's a problem with your game's setup. Please reinstall your game." So I did. Multiple times. I tried repairing the files, running as administrator again, troubleshooting through windows, clearing my EA cache, fiddled with every graphics setting I could find to trial-and-error it. I tried to make sure that there were no background programs that could be interfering with the computer's ability to launch it, but it still will not work.

Needless to say, I'm beyond frustrated. I've triple checked my PC's specs compared to what is needed to run the game successfully, and it's more than up to snuff. For reference, it's able to run Baldur's Gate 3 and the Mass Effect games and the like with no issues whatsoever. At first, I was convinced it must be an issue with the game, but after downloading the most recent patch and STILL not being able to run it, I wasn't so sure anymore. More confusing still, I installed DAV through EA on my dinky old laptop as well, just to see what it would do, and the kicker is that it actually tries to run the game--I'll even get a loading image in the bottom right corner--but ultimately it fails because my computer just doesn't have enough memory for it, which is to be expected. So I don't know what the difference between my two computers is that one will try to actually launch the game, and the other won't even let me get past a pop-up message. Has anyone else had an issue like this? Is there some program that could be running on my desktop PC that is notorious for interfering with DAV's ability to launch? I know nothing about computers so I'd appreciate any help or advice anyone can offer! :)

  • sweetpoison0011's avatar
    sweetpoison0011
    Seasoned Adventurer

    A full computer specs might help for a start, possible a scrennshot for error might help as well, and, have you checked the Reliability History (control panel => security and maintenance).

    Also what windows version you have and if it is updated and if you use an 3rd party antivirus which one it is. How is the state of windows paging file (drive and size)?

    Step by step, when launching the game: 

    1. Validation and update check involving communication between platform (EA-App or Steam) and server via operating system (internet connection, firewall and antivirus have to work properly and allow the data exchange). The platform window is still visible on the screen.

    2. Game starts and does validation for hardware requirement involves the game engine check for compatible hardware and software support (windows state, drivers and hardware capabilities). The platform gets minimized nothing new appears on the screen at that point, intense storage and CUP usage.

    3. Game starts, a black windows appears which switch to full screen or just jump to full screen (black at the beginning). That is the point where game engine set up loading assets based on existing environment.

    In your failed attempts, up to which point you made it?

    The biggest concern is how what you said about "I tried to make sure that there were no background programs that could be interfering with the computer's ability to launch it, but it still will not work." Tackling the background processes without somewhat advanced knowledge (youtube is the worse source of inspiration for that) is problematic and can create a lot of problems.

    Oh, comparison for this game with any other products is irrelevant. Even DAI (same core game engine) is different and cannot be be used as reference.

  • DubyaW's avatar
    DubyaW
    Seasoned Novice

    Instead of writing an essay, you should really have posted your PC specs. No one can help you without having that information first.