Forum Discussion

Th3BiggestOne's avatar
Th3BiggestOne
Seasoned Newcomer
12 months ago

DirectX error

ive seen a lot of people have the same issue with the directX function GetDeviceRemovedReason error.  i am playing or rather trying to play Dragon age Veilguard i do not have a Geforce card.  my sp...
bug
crashing
launching
pc
technical issues
cc816dccd8bc7a58's avatar
cc816dccd8bc7a58
New Novice
12 months ago

I got the same issue since I bought the game =(

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    12 months ago

    cc816dccd8bc7a58 I would need the same from you as well

    Screenshot of the error
    Can you attach a DxDiag?

    • cc816dccd8bc7a58's avatar
      cc816dccd8bc7a58
      New Novice
      12 months ago

      I'll leave you a link to my post from 2 days ago :

      DirectX error DXGI_ERROR_DEVICE_REMOVED | EA Forums - 5051490

      I tried the solutions you provided bellow but to no avail (full list of ideas/attempts in my post)

      This does not seem a case-by-case issue as I easily found this problem dating back from the end of last year. 

      Hopefully something can be done

      Previous thread!
      I am having the same issue as many others since I got this game. I play the game on Steam and after 1h the game freezes and crashes with the error I quoted in the title (please see image attached as well). I run other heavy games on max settings with no issues (Starfield for example). I have tried various solutions quoted around the internet :

      • Reinstalling game (clean install)
      • Checking updates (nvidia, bios, directX, windows)
      • Reinstalled nvidia driver (It can retrieve my game settings no matter how many times I reinstall)
      • Forced system to use GPU and not handle automatically as it sees fit
      • Verified game files

      I just bought my PC this month and it is spec'ed to play this game at ultra with no issues (which it does except for the crashes).

      The game is really good but I am losing my drive to play as the crashes just kill the moment every time.

      Looking online this issues has been reported as far back as last November. What is the cause of this issue?

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        12 months ago

        I removed the other one and just added the info here.

        The reason it is case-by-case is that although the initial error itself is the same error, the cause is not the same because not every PC is the same. Some people have Nvidia, others have AMD, some use Radeon, and some do not.

        What matters is that the game itself uses the same program and files from PhysX and Nvidia regardless of the GPU that you use.

        So for your file, the following are the errors pulled from the file.

        Fault bucket 1789512725914520914, type 5
        Event Name: RADAR_PRE_LEAK_64
        Faulting Application: Discord.exe

        Fault bucket 2004558867913487741, type 5
        Event Name: BEX64
        Faulting Application: Radeonsoftware.exe
        Faulting Module: ucrtbase.dll

        LiveKernelEvent - LKD_0x141_Tdr:C_IMAGE_amdkmdag.sys-OC-HWS
        Faulting Module: amdkmdag.sys
        Driver Involved: AMD GPU driver

        Multiple Instances of LiveKernelEvent
        Faulting Module: amdkmdag.sys
        Description: Critical GPU-related events with varied IDs.

        Troubleshooting steps

        For Discord.exe (RADAR_PRE_LEAK_64)
        Update Discord to the latest version.
        Close unnecessary background applications to free memory.
        Ensure all Windows updates are installed.
        If the issue persists, reinstall Discord.

        For Radeonsoftware.exe (BEX64)
        Reinstall or repair the AMD Radeon software suite.
        Update the Visual C++ Redistributable package (specific to ucrtbase.dll errors).
        Perform a clean installation of the GPU drivers using AMD's Cleanup Utility.

        For LiveKernelEvent (amdkmdag.sys)
        Update AMD GPU drivers to the latest stable release.
        Run a hardware diagnostic to ensure your GPU is functioning properly.
        Reduce GPU overclocking if enabled, or revert to factory settings.
        Monitor GPU temperatures during load; ensure adequate cooling.



Recent Discussions