Dragon Age: The Veilguard Rook’s Weapons Appearance Offer

Rubyrue791​ & wexxam​ Out of curiosity, have you requested your account data? If not, go to https://myaccount.ea.com/am/ui/security-privacy, select "Download your EA data". It may take a day or so after a request to get a download link for your data, and the download link is valid for 7 days.

The ZIP archive you download will contain an HTML file and a JSON file. If you open the HTML file with a web browser, go to the "Entitlements" section, and expand it. 1) What all is listed for Dragon Age: The Veilguard? The DATV entries will likely not be grouped together, but you can press CTRL + F on your keyboard to search the HTML file, and type DRAGON AGE: THE VEILGUARD to find all occurrences. 2) Is the DATV content listed as ACTIVE or DISABLED?  [Rubyrue791​ You had mentioned you also own the game on Steam (in addition to EA app); you can disregard the STEAM Entitlement_Plaftorm stuff for DATV, just look at the PCWIN (i.e., EA app) Entitlement_Platform content for DATV, since that is the digital distribution platform with which you are encountering this issue.]

You could also look at the "Invoices" section of the HTML file, and for each DATV item present in the "Invoices" section, verify that the Item_Name in the "Invoices" section exactly matches the Entitlement_Name listed in the "Entitlements" section, and that the Date_Settled time in the "Invoices" section matches the Entitlement_Begin_Date in the "Entitlements" section.

For DATV deluxe edition preorders, in the "Entitlements" section, you should have three entries: 1) DATV deluxe preorder bundle, 2) DATV preorder content, and 3) DATV deluxe upgrade (and these should be ACTIVE). 

For DATV deluxe edition preorders, in the "Invoices" section, you should have an entry for the DATV deluxe preorder bundle.

Additionally, in the "Entitlements" and "Invoices" sections, you may also have entries for the DATV character creator demo and/or DATV promo offer, if you redeemed the DATV Character Creator and/or Rook's Weapons Appearance Offer.