Forum Discussion

Arnithall's avatar
Arnithall
Rising Novice
2 months ago

Game instantly crashes when I open the Wardrobe.

Updated video drivers, etc but game still crashes the moment I open the wardrobe. 

(Win 10 w/ dual monitors)

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager

    Hey there!

    Can you try running through the steps outlined in this thread: Dragon Age The Veilguard - Technical Assistance & Bug Reports | EA Forums - 4985821

    After going through the above troubleshooting. If you continue crashing when opening the wardrobe, please let us know the following. 

    • EA ID (PSN ID/Gamertag):
    • Which platform or client are you on?
    • Are you getting an error message?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    We can use this information to help make the team aware of the issue and to investigate the issue further. 

    Thanks!

    • Arnithall's avatar
      Arnithall
      Rising Novice

      It seems to be attached to the Nvidia GPU driver. I've gone back to the previous version & no crash from Wardrobe or Mirror since then. Other crashes, yes... but other causes from that.

      Nvidia driver 566.03 seems to have been the issue. I rolled back to 565.90 (for a 1070ti)