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lyraerso's avatar
lyraerso
Newcomer
1 month ago

Over a year and still no sound

Bought and downloaded veilguard the day it came out, and there's no sound. Haven't been able to play it yet. I called support in January 2025 and 3 different workers pretty much went every avenue with me: I turned my computer on and off, uninstalled and reinstalled the game, cleared the cache, connected to different speakers, adjusted graphics settings in-game and on my Nvidia driver, reset the sound driver, uninstalled and reinstalled the EA app, and nothing. I still would like to play this game. I was hoping today after updating the files it would somehow resolve but nope. I think I got a bugged out download or something and I need help or I need a refund. 

bug
downloads
gameplay issue
pc
technical issues
tips

2 Replies

  • holger1405's avatar
    holger1405
    Hero+
    1 month ago

    lyraerso​ 

    Try to repair the game. 

    (EA app: Game Library > Click on the three dots on the game cover > Repair)  
    (Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)

    If that still don't helps add a DxDiag to your next reply.

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” and “Machine Id” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.
  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    1 month ago

    Do you have any peripherals that can be interpreted as sound devices? For instance, PlayStation controllers can take over as speakers when plugged into a PC.

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