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xBl4stx's avatar
xBl4stx
Seasoned Newcomer
2 days ago

Rebooting pc and keeps crashing

This is the only game that keeps crashing and causes reboots frequently.

Win11 Pro 23H2, 7800X3D, 7800 XT, 64GB DDR5 6000MHz.

Temps and ram are stable and not a point of concern in any game or benchmark.

WinDbg minidump log here since you cant send it, and dxdiag log in attachment.

Spoiler

 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager

    Hey xBl4stx Does this happen after a certain amount or time or at a certain point in-game? 

    Also, if you haven't can you give the following a try?

    1. Run the System File Checker tool, then Check for Windows and GPU updates
    2. Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues 
    3.  Repair the game files in the EA app. Go to the Library and find your game. Click the Manage icon, then click Repair.
    4. Check if any background applications are stopping the EA app or your game.
    5. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.
    • xBl4stx's avatar
      xBl4stx
      Seasoned Newcomer

      Like I said, it only happens in this game and it's random, can take a couple minutes or more, I'm playing on steam not on the EA App.

      I've seen plently of other people having this kind of problem or related issues.

      Any other game using controller or kb&m doesn't matter, and every driver is updated and SFC/DISM shows no problems.

      Even though the minidump log shows something related to steamxbox.sys driver, any game using controller doesn't crash or cause my pc to reboot automatically.

  • xBl4stx's avatar
    xBl4stx
    Seasoned Newcomer

    Apparently spoiler doesn't show the log

    KERNEL_SECURITY_CHECK_FAILURE (139)
    A kernel component has corrupted a critical data structure.  The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arguments:
    Arg1: 000000000000000a, Indirect call guard check detected invalid control transfer.
    Arg2: 0000000000000000, Address of the trap frame for the exception that caused the BugCheck
    Arg3: 0000000000000000, Address of the exception record for the exception that caused the BugCheck
    Arg4: 0000000000000000, Reserved

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify timestamp for steamxbox.sys

    KEY_VALUES_STRING: 1

        Key  : Analysis.CPU.mSec
        Value: 859

        Key  : Analysis.Elapsed.mSec
        Value: 4652

        Key  : Analysis.IO.Other.Mb
        Value: 10

        Key  : Analysis.IO.Read.Mb
        Value: 1

        Key  : Analysis.IO.Write.Mb
        Value: 29

        Key  : Analysis.Init.CPU.mSec
        Value: 31

        Key  : Analysis.Init.Elapsed.mSec
        Value: 11167

        Key  : Analysis.Memory.CommitPeak.Mb
        Value: 89

        Key  : Analysis.Version.DbgEng
        Value: 10.0.27725.1000

        Key  : Analysis.Version.Description
        Value: 10.2408.27.01 amd64fre

        Key  : Analysis.Version.Ext
        Value: 1.2408.27.1

        Key  : Bugcheck.Code.LegacyAPI
        Value: 0x139

        Key  : Bugcheck.Code.TargetModel
        Value: 0x139

        Key  : Dump.Attributes.AsUlong
        Value: 1008

        Key  : Dump.Attributes.DiagDataWrittenToHeader
        Value: 1

        Key  : Dump.Attributes.ErrorCode
        Value: 0

        Key  : Dump.Attributes.KernelGeneratedTriageDump
        Value: 1

        Key  : Dump.Attributes.LastLine
        Value: Dump completed successfully.

        Key  : Dump.Attributes.ProgressPercentage
        Value: 0

        Key  : Failure.Bucket
        Value: 0x139_a_GUARD_ICALL_CHECK_FAILURE_steamxbox!unknown_function

        Key  : Failure.Hash
        Value: {0daed6c3-150d-ee60-8a02-c5e9bd84ec89}


    BUGCHECK_CODE:  139

    BUGCHECK_P1: a

    BUGCHECK_P2: 0

    BUGCHECK_P3: 0

    BUGCHECK_P4: 0

    FILE_IN_CAB:  112124-7734-01.dmp

    DUMP_FILE_ATTRIBUTES: 0x1008
      Kernel Generated Triage Dump

    FAULTING_THREAD:  ffffcd803e0780c0

    TRAP_FRAME:  0000000000000000 -- (.trap 0x0)
    Resetting default scope

    EXCEPTION_RECORD:  0000000000000000 -- (.exr 0x0)
    Cannot read Exception record @ 0000000000000000

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXNTFS: 1 (!blackboxntfs)


    BLACKBOXPNP: 1 (!blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT:  1

    PROCESS_NAME:  System

    STACK_TEXT:  
    ffffa609`e7567128 fffff804`2fc200de     : 00000000`00000139 00000000`0000000a 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    ffffa609`e7567130 fffff804`310a62d1     : 00000000`00000000 fffff804`310a28b5 00000000`000001b0 00000000`00000000 : nt!guard_icall_bugcheck+0x1e
    ffffa609`e7567160 fffff804`310a6277     : 00000000`00000000 0000327f`ccf366e8 00000000`0000000d fffff804`310a1d11 : Wdf01000+0x62d1
    ffffa609`e75671d0 fffff804`310fb0e5     : ffffcd80`30bb5130 fffff804`310a571b ffffa609`e75672c0 00000000`00001000 : Wdf01000+0x6277
    ffffa609`e7567210 fffff804`310f6d15     : 00000000`00000000 0000327f`ccf366e8 0000327f`c76bae28 00000000`00000000 : Wdf01000+0x5b0e5
    ffffa609`e75672d0 fffff804`74f7a162     : 00000000`00000000 ffffa609`e7567369 ffffcd80`36bd4160 ffffcd80`36bd4160 : Wdf01000+0x56d15
    ffffa609`e7567320 00000000`00000000     : ffffa609`e7567369 ffffcd80`36bd4160 ffffcd80`36bd4160 00000000`00000000 : steamxbox+0xa162


    SYMBOL_NAME:  steamxbox+a162

    MODULE_NAME: steamxbox

    IMAGE_NAME:  steamxbox.sys

    STACK_COMMAND:  .process /r /p 0xffffcd8ffacfe040; .thread 0xffffcd803e0780c0 ; kb

    BUCKET_ID_FUNC_OFFSET:  a162

    FAILURE_BUCKET_ID:  0x139_a_GUARD_ICALL_CHECK_FAILURE_steamxbox!unknown_function

    OSPLATFORM_TYPE:  x64

    OSNAME:  Windows 10

    FAILURE_ID_HASH:  {0daed6c3-150d-ee60-8a02-c5e9bd84ec89}

    Followup:     MachineOwner
    ---------