White screen and freezing at character creator.

I have tried every fix I could find redownloading and installing, clearing shader caches, updating EVERYTHING and still this happens at launch, then the game crashes and PC freezing. When you pre-order a game a month in advance and still can't play it a week and a half after launch it is infuriating. Now because I have spent 5 hours trying everything to fix it Steam says I have played it beyond the 2 hours allotted for a refund.