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la_jacus's avatar
2 years ago

EA Launcher won't allow offline play on steam deck.

Due to absolutely nothing other than choices EA is intentionally making, single player games which run absolutely beautifully on the Steam Deck (Jedi Fallen Order, Mass Effect Legendary) won't run on the Deck if you don't have an active internet connection.

There is NO fig leaf of "we don't officially support" available here. The games work great. Deck is actually the BEST way to play the ME:Legendary, the gyro controls work beautifully.

It's simply that the EA launcher wants to be connected to the internet. A choice EA is intentionally making. An anti-consumer choice that shows that they care not even a little bit about their players.

EA, I can't submit a support ticket about this because your support site is terribly broken, but PLEASE convey the message to someone up the chain that I will buy no further games from you until this is fixed. I play on my laptop and my deck both, in places where I do not have a good, or any, internet. Single player games MUST work in offline mode. It worked reasonably well on deck with the old launcher, long as you got online once in a while, but the new launcher seems to have made it impossible. But hey, at least I don't have to type my password in every time I launch the game now, so I guess there's that?

I do not require support. Nothing is failing to work as intended. The only thing failing here is somebody in the EA decision making structure. If there's a way we can get their attention, please let us know. Comments on this post? change.org petition with a million signatures? Everyone opening a support ticket? What will it take to get someone to make a pro-consumer decision over there?

Until that day though, I shall remain sad, because I wanted to give you money and play Jedi Survivor. But not until I can successfully launch it in offline mode on my Deck.

7 Replies

  • 5bc73b9b20d8247c's avatar
    5bc73b9b20d8247c
    Rising Newcomer
    1 day ago

    This is an absolutely out of touch, disinterested, disingenuous and cookie-cutter response as far as community management and customer service goes. Not only have you clearly not taken the time to understand the issue being presented but have turned to using a mediocre script to respond to a problem that may or may not be out of your control depending on how technically inclined you may or may not be, but certainly have the capability of communicating to those in your chain of command that there is a problem with the methods in which you attempt to control piracy.

    For my own case, I am a U.S. Navy Sailor of 17 years. I recently received a steam deck for my birthday and was OVERJOYED that Titanfall 2 was available on the platform THROUGH STEAM!!! I bought it on discount and was so happy when it ran better than the X-box One that I had originally played the game on YEARS AGO when the game had first been released.

    Now I'm on deployment and do not have frequent access to the internet.

    I am essentially barred from enjoying a game that I have payed TWICE for because I do not have a consistent internet connection to simply open the game when I have the the time to play it.

    Let me emphasize a few words above: I DO NOT have a CONSISTENT internet connection THAT I CAN USE to open the game WHEN I HAVE TIME!

    It is true that U.S. Navy warships are having civilian wi-fi access point installed for the general use of the crew while underway and otherwise disconnected from internet other than the use of GOVENRMENT WORKSTATIONS which connecting ANY KIND OF NON-U.S. GONVERMENT (That means anything personally owned) EQUIPMENT IS EXPLICITLY PROHIBITED!!! The problem is that not all of those ships that are having this equipment and service installed are able or in many circumstances, even allowed to run these services 24/7. 

    My ship in particular allows for two one-hour sessions per day. The times that the connection are open are subject to change or cancellation without any kind of prior notice and without provided reason.

    So when I say that your answer to the overall problem, that users of any platform are unable to use the product that we have paid money for, money that could have gone into paying for any other product or service that we could actually use on our own terms and are flexible to the time that we have available to actually enjoy said product or service, I mean that if I ever have the opportunity to reclaim that money, with or without the requirement to surrender further access to this particular product (Titanfall 2) I will absolutely do so and I will always think before purchasing any other products or services from Electronic Arts or any other organizations or individuals that do business with EA because of the lack of support for their customers.

    Anti-piracy is not a valid excuse for this kind of anti-consumer conduct. There are ways to implement mechanics that allow for people who actually paid for the game to use the product in an offline capacity to play the single player campaign or use multiplayer in an offline, local area setting while also implementing steps to prevent people who have acquired the software illegitimately from being able to use it.

    For the TLDR readers: Screw EA, I'm deleting this to free up space for something I can actually use when I get the time to use it. 

  • MilkyWayWhat's avatar
    MilkyWayWhat
    Rising Newcomer
    1 year ago

    Дешевые отговорки, даже у ubisoft с этим меньше проблем. Valve дали вам возможность больше зарабывать, а вы только и способны, что ноги вытирать об пользователей.
    Cheap excuses, even ubisoft has less problems with this. Valve gave you the opportunity to make more money, and all you can do is wipe your feet on your users. 

  • LittleGhost82's avatar
    LittleGhost82
    1 year ago

    @Bluebellflora wrote:
    @la_jacus

    This is the Origin Mac forum. Are you on Windows using EA App?

    No, this is the EA App part of the forum, as far as I can see.
    Anyway, the problem is not limited solely to an OS; It's the APP.
    I've used it on MAC, WIN and Unlix/Linux: same ****, different OS :P
  • There is an offline mode available but to switch to offline mode, you need to be online first. This is as upside-down-inside-out as it can get.
    Going online is a little complicated when you are, forinstance, at 35,000 feet!!!

    And even if you switch offline before you take off; once the app closes (crash or user action) and you reopen it, it's reset back to online mode!!!!
    Basically: you're session has ended: sucks to be you!

    The fix is easy:
    Just make something along the lines of a checkbox at the sign in/log on screen that gives users the option to play offline directly form there.
    When I have a connection, I play online anyway but the problem lies in when I'm traveling and DON'T have the option to connect or when I'm at a destination where there is no/bad signal.

    Ow, and checking if the games work is not the problem; they work brilliantly.
    Re-buying it AGAIN is just to drunk for words.
    I already own it on Origin/EA App, XBOX and Playstation.
    I'm not purchasing it a 4th time through Steam (IF it is at all available) just becasue an APP isn't working they way it should.
    If that's the solution that EA has to offer, I guess their going to lose customers to the developers/platforms that ARE willing to listen to the people who actually create the companies revenue.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi @la_jacus,

    Thank you for your feedback about the EA app on Steam Deck.

    Currently, the EA app doesn't have official full support for the Steam Deck, and our games aren't officially supported on the device/OS either.

    However, you can check https://www.steamdeck.com/en/verified to see which games seem to work on the Steam Deck, as verified by the community and Valve.

  • Do you got a solution?I thought maybe its the solution because its the same window when you want to play offline on your pc but the window needs more size?

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