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Ceboliinh's avatar
Ceboliinh
Newcomer
19 hours ago

Can't access EA account - Yahoo email permanently deactivated

Hello,

 

I'm trying to access my EA Account, but the email address linked to it is an old Yahoo account that was permanently deactivated due to inactivity.

 

Whenever I try to change my email address or access my account settings, EA sends a verification code to that Yahoo email, but I no longer have access to it.

 

I still own the account and can provide information to verify my identity, such as my linked Steam account, my date of birth, and my purchase history.

 

I simply need to update the email address associated with my EA Account.

 

Could someone please tell me how I can contact an EA Advisor to resolve this issue?

 

Thank you.

 

(CM: Thread moved from PT to EN. Please post in the language of the board per rule.)

accessibility

1 Reply

  • EA_Edu's avatar
    EA_Edu
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hello, Ceboliinh​ 

    We're sorry to hear you're having trouble accessing your account.

    Since you no longer have access to the email address associated with your EA Account, we recommend contacting your email provider first to see if it's possible to recover access to the account.

    If that isn't possible, you'll need to contact our Support team. They have procedures in place to verify ownership of your EA Account, and if your ownership can be successfully confirmed, they'll be able to help you update the email address associated with your account.

    Please follow the link to contact Support.

     

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