Forum Discussion
EA_Aljo
Community Manager
19 days agoHi there. It would be best to try a different card or contact your card issuer to so they can tell you why it was rejected.
joyboynika01
19 days agoSeasoned Newcomer
I don't think there is a problem with my card issuer i am from morocco I really wanna buy from the ea app not from steam please help me
- EA_Aljo19 days ago
Community Manager
You'll need to open a case with an advisor to see if they can help with this. Please go here and scroll to the bottom of the page. Click the "Contact us" button to get a case opened.
- joyboynika0119 days agoSeasoned Newcomer
i did but no one answered yet
- EA_Aljo19 days ago
Community Manager
There are long wait times at the moment. An advisor will respond when your place in the queue comes up. While you're waiting, it would be good to check with your bank. Typically, the message you received is due to an issue with the card.
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