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nimaconstantine's avatar
3 years ago
Solved

ea app services are currently prohibited in your country

Hello,

I'm from Iran and Since I updated to EA app it just doesn't allow me to launch the game online and offline! 

I know this problem is due to the sanction laws on my country but I've been playing Fifa 23 via origin untill this update.

So, my question is if EA is abiding by the rules then you shouldn't have allowed me to play the game with origin and steam before and definitely shouldn't have allowed me to buy the game in the first place. I have paid for this game and now I don't have access to what I have paid and own! So, the rules didn't matter when you took the money from me but then they matter all of a sudden!?

With all due respect, this is not different than robbery!

please answer me, you either need to refund the money or make this problem go away!

  • Thanks for taking the time to post @nimaconstantine

    In compliance with US embargoes and sanctions laws, Origin, EA app and EA games are not available in Iran and this is not something which we have any control over.


    Darko

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thanks for taking the time to post @nimaconstantine

    In compliance with US embargoes and sanctions laws, Origin, EA app and EA games are not available in Iran and this is not something which we have any control over.


    Darko

  • raamiin's avatar
    raamiin
    3 years ago

    Hello, I'm from Iran
    recently with respect to the new US OFFICE OF FOREIGN ASSETS CONTROL document and reports:


     https://home.treasury.gov/news/press-releases/jy0974


    Deputy Secretary of the Treasury Wally Adeyemo. “Today, Treasury is announcing the expansion of Iran General License D-2, which will expand the range of internet services available to Iranians. With these changes, we are helping the Iranian people be better equipped to counter the government’s efforts to surveil and censor them. In the coming weeks, OFAC will continue issuing guidance to support the Administration’s commitment to promoting the free flow of information, which the Iranian regime has consistently denied to its people.”

    The expanded GL tackles the following key issues:

    • Adds covered categories of software/services to include social media platforms, collaboration platforms, video conferencing, as well as cloud-based services in support of such services, as well as tools that incorporate communication functions and are often included with authorized items or services (e.g., online maps, e-gaming, e-learning platforms, automated translation, web maps, and user authentication services)

      More details are in the pdf

  • Then there would be the big question, why are Iranian players are still restricted from accessing EA ?

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @raamiin there is no info we have in relation to any changes to EA games being available in Iran.


    Darko 

  • Denying individuals access to basic rights is a crime against humanity, so you're telling me EA and USA are responding to IRGC by sanctioning Iranian Gamers??? Responding to a crime against humanity by one of your own, hilarious 😐

    You share a lot of values with IRGC, you should be friends instead of enemies, it's a pointless exercise when USA pays billions to them and talks about sanctions, what a Joke!

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