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Kitters81's avatar
3 years ago
Solved

EA contact us button ??

Hi there EA keep sending me the same msg over and over this is it 

<[edit: email address removed]<mailto:[edit: email address removed]>> wrote: [https://eait-wwce-tsm-preprod.s3.amazonaws.com/surveygizmo/ea-survey-logo-large.png] <https://help.ea.com> Hello , Thank you for contacting EA help. My name is Ashiv and I would assist you with your issue today. I hope you are doing well. Being a gamer I can understand the situation you are in and how frustrating for you it must be. In order to assist you I suggest you please contact our live support team for quick response in this mater and they can assist you better. Here are the steps, how to contact our Live Support: - Visit https://help.ea.com/en/ - Click on Contact Us. - Select a Product - Select a platform. - Select a topic then Issue - Click on Blue button (Select contact option) - Fill Case Information and click Next. - Select Chat Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. Thank you again for contacting EA help! Still need help? You can reach us on help.ea.com<http://help.ea.com> . Ashiv S. EA Help [ ref:_5008b00002MjKRfAAN:ref ] Corporate Info<http://www.info.ea.com/> Legal Notices<http://www.ea.com/1/legal-notices> Terms of Service<http://tos.ea.com/legalapp/tos/us/en/PC/> Privacy Policy (UPDATED)<http://tos.ea.com/legalapp/WEBPRIVACY/US/en/PC/> © Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

the paGE THEY DIRECT U TO HAS NO CONTACT US BUTTON THERE IS NO WAY I CAN CONTACT THEM TO GET ALL MY LIBRAY BACK THEY JUST WONT HELP ME THOUGH EMAIL ITS CRAP

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @shanluzuode You can create a help case to reach out to our support at help.ea.com 

    To contact a help agent you will need to select the issue you are having. So first select your game, then the type of issue you are running into. On the next page, you will be shown information relevant to your issue (including troubleshooting to try and available contact options for support).

    Thanks!

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @Kitters81 Thanks for sharing your experience with the community, to confirm what issue are you running into that you are reaching out to support? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @shanluzuode You can create a help case to reach out to our support at help.ea.com 

    To contact a help agent you will need to select the issue you are having. So first select your game, then the type of issue you are running into. On the next page, you will be shown information relevant to your issue (including troubleshooting to try and available contact options for support).

    Thanks!

  • toeray850's avatar
    toeray850
    3 years ago

    Were you ever able to get any help from them because I'm having this EXACT same issue I cant get ANY actual company support.

  • @toeray850 im having the same issue but it seems like EA doesnt care about the people who ACTUALLY buy their games. Im so close to never buying another EA game again. as if BF2042 wasnt a good enough excuse. i Dont understand why i cant launch MELE from steam and i cant seem to find a workaround or help and it came out 2+ years ago.

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