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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @ThiagoPDantas,

Are you sure that you are logged in with the correct EA account? Some players get their accounts mixed up and end up logging in with an account that is not linked to their Xbox account. 

If you are logged in with the correct account, then please clear the cache of EA Desktop via App Recovery, uninstall it and reinstall EA Desktop through the Xbox app. 

@Zeroo_Sp What kind of issue are you having?

fantasybeefbals's avatar
fantasybeefbals
4 years ago

so just to be clear, if you have games pass ultimate through microsoft store account, and a different account on xbox app, you cant play games on EA desktop? even though on the xbox app I have the option to "INSTALL"  game.... no wonder some people dont even bother with EA games.

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