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Lyonene's avatar
Lyonene
Rising Traveler
10 months ago

Game license is invalid

  Please stop deleting/moving my post and actually help me!!!!! When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so ...
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Lyonene's avatar
Lyonene
Rising Traveler
9 months ago

Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

Lyonene's avatar
Lyonene
Rising Traveler
9 months ago

Another two weeks and still absolutely no help. Surprise Surprise.

About EA app General Discussion

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Let's chat here!","title":"EA app General Discussion","shortTitle":"EA app General Discussion","parent":{"__ref":"Category:category:ea-app-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-app-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"topicsCount":1565,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-22T17:59:44.782-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/"},"ForumTopicMessage:message:7523801":{"__typename":"ForumTopicMessage","uid":7523801,"subject":"Game license is invalid","id":"message:7523801","revisionNum":1,"repliesCount":55,"author":{"__ref":"User:user:54544"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"conversation":{"__ref":"Conversation:conversation:7523801"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7523801"},"body@stripHtml({\"truncateLength\":200})":"   Please stop deleting/moving my post and actually help me!!!!! When I try to run The Sims 4 game, I keep getting this message. \"The app couldn't read the game's license file, so ...","body@stringLength":"1623","rawBody":"
\"Lyonene\"
 

Please stop deleting/moving my post and actually help me!!!!!


When I try to run The Sims 4 game, I keep getting this message. \"The app couldn't read the game's license file, so If the problem continues, try clearing your cache.\"


I have been having this problem since the last EA App update. I can run other games with the app. It seems only The Sims 4 is affected.


I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.

I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.

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Another two weeks and still absolutely no help. Surprise Surprise.

","body@stringLength":"73","rawBody":"

Another two weeks and still absolutely no help. Surprise Surprise.

","kudosSumWeight":0,"repliesCount":20,"postTime":"2024-08-10T21:04:48.272-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7523812_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1358},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTM","node":{"__ref":"ForumReplyMessage:message:7523813"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTQ","node":{"__ref":"ForumReplyMessage:message:7523814"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTU","node":{"__ref":"ForumReplyMessage:message:7523815"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTY","node":{"__ref":"ForumReplyMessage:message:7523816"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTc","node":{"__ref":"ForumReplyMessage:message:7523817"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTg","node":{"__ref":"ForumReplyMessage:message:7523818"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MTk","node":{"__ref":"ForumReplyMessage:message:7523819"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MjA","node":{"__ref":"ForumReplyMessage:message:7523820"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MjM","node":{"__ref":"ForumReplyMessage:message:7523823"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MjY","node":{"__ref":"ForumReplyMessage:message:7523826"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4Mjc","node":{"__ref":"ForumReplyMessage:message:7523827"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4Mjg","node":{"__ref":"ForumReplyMessage:message:7523828"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4Mjk","node":{"__ref":"ForumReplyMessage:message:7523829"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MzA","node":{"__ref":"ForumReplyMessage:message:7523830"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MzE","node":{"__ref":"ForumReplyMessage:message:7523831"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MzI","node":{"__ref":"ForumReplyMessage:message:7523832"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDc1MjM4MzM","node":{"__ref":"ForumReplyMessage:message:7523833"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDExODUyNTg1","node":{"__ref":"ForumReplyMessage:message:11852585"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDExOTUwODgy","node":{"__ref":"ForumReplyMessage:message:11950882"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwyNXwzOToxfGludCw3NTIzODEzLDExOTc0MzU3","node":{"__ref":"ForumReplyMessage:message:11974357"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744709569950":{"__typename":"CachedAsset","id":"theme:customTheme1-1744709569950","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

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Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

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A whole month, and STILL no help from this helpless forum and company.

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@Lyonene 

\n\n

Try this:

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Thank you so much for trying to help. Unfortunately, it didn't work. I even did the app recovery to clear the cache before trying to see if it worked. I also don't play the game through steam. So I don't know if that makes a difference.

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I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.

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Now the Grim login event is happening and I will miss it. Again. I missed the last one because of this issue. I can't be the only person experiencing this. I actually paid for the sims 4 when it came out 10 yrs ago. I didn't get it for free. Not to mention all is spent buying all packs. The lack of support for paying customers is insane. But I guess since it's a small percentage of people having problems, EA just doesn't give a damn about us.

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@15o900  No, I haven't.

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I can imagine how annoyed you are. You mentioned you didn't link through Steam so that can be ruled out.

If you haven't done so yet, (I mentioned this in a different thread, so this is a quick summary.)

I went to my account page, via the EA app. The web page with all details I mean. Went through every section, refreshed and checked purchase history (all time), and every other section. Took around 15 mins due to 2FA for payment methods and sensitive data.

That's all I can suggest.

I would be furious too. Really hope you can get this sorted.

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it's extremely frustrating. if there is no fix i will be demanding a refund since i just spent $60 on something i have not been able to run/access.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-10-06T18:07:55.015-07:00","lastPublishTime":"2024-10-06T18:07:55.015-07:00","metrics":{"__typename":"MessageMetrics","views":1076},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-general-discussion-en/message:7523801/message:7523823","repliesCount":11,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7523826":{"__typename":"ModerationData","id":"moderation_data:7523826","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7523826":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:54544"},"id":"message:7523826","revisionNum":1,"uid":7523826,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-general-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:7523823"},"conversation":{"__ref":"Conversation:conversation:7523801"},"subject":"Re: Game license is invalid","moderationData":{"__ref":"ModerationData:moderation_data:7523826"},"body":"

@gg1301No, I don't have any updates. I've tried everything suggested and still nothing. I'm to the point of giving up on the game and EA as a company. And will never pay or support them again. Especially if this is how they treat paying customers. I've been playing this sims since it first came out. And I'm talking about Sims 1. So I have spent have spent a lot of money supporting this game and it's just disappointing.

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Really sorry to here that. I am out of ideas. For what it's worth, good luck.

You have been pretty patient, and I'd feel the same way as you.

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Still nothing. I think it may have to do with origin. I only ever purchased the sims games and one other game through origin. I checked , the other game is also giving me Game license invalid error.

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Sorry to hear that. All I can say is good luck and give you XP which may cheer you up just a tiny bit.

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Another month bites the dust and still no help from one of the worst companies in the world. Don't waste your money and ever buy from EA. They don't care about their customers, only how much money they can take from them.

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HI, I have contected EA help now 3 or 4 times. this time however I gave them a link to this post in hope that the tech team will see that many of us can not play Sims 4, I have not been able to play Sims 4 for 10 months now And it´s starting to get on my nerves if I am being honest ^^;
I payed good money for a game I cant even play. 

(Game licence is invalid) I know I have done everything, I even got a newer PC in hope that it would work but nope.

Now I am really, really, really hoping the tech team sees this, I just want to play tha game ☹️

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Hi @Salla-9711 @Lyonene,

\n\n

Sorry to hear you're encountering a \"Game license is invalid\" error while trying to play The Sims 4 via the EA app.

\n

Could you please submit an EA app Error Reporter ID and share it here in the thread? I can forward it to the team to see if they can identify anything that might be causing the issue.

\n

Thanks!

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@EA_Leeuw 

I have create multiple error reports and nothing has come from it. I went ahead and submitted a new one just now. The new Error Reporter ID is  d012d917-e18b-4844-ae3b-52c2239f61aa

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I've also created numerous reports but I'm assuming everyone died in that department since no one wants to answer 😂. My Error Report ID is 89e5f658-b8fd-4942-b395-42ac28ba4aa9

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Did you ever figure it out? I am in the same boat. This is crap!

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No, I'm still having the problem. And still no help even after we all gave the requested info. Not really surprised by that since i've been dealing with this since May 2024.

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