I DEMAND A REFUND!
EA, WHAT THE **bleep**?! I have bought all of these games, and now you tell me they're no longer in my library or playable?! I GAVE you my hard earned money and you strip away what I have bought wi...
Forum Discussion
I have the EXACT same critical issue! After recovering my old account, my entire library of 50+ purchased games completely disappeared from the EA App, showing the same "Removed games" window. I have already waited for over 120 hours. I have full transaction history and receipts on my screen (like FIFA 16, Plants vs. Zombies: Battle for Neighborville, Battlefield V and much more), but a chat advisor maliciously set my ticket to "No Fix Available" when I asked for a status update. EA_Aljo please look into this, the EA App server sync is completely broken
EA_Aljo
Community Manager
Community ManagerThank you. Unfortunately, we're not able to help with this over the forums since we can't assist with account issues. I would need to refer you back to support. Could you try creating a new case? They should be able to check the entitlements for the games you've purchased and help out with this.
I will create a new case, thanks.
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