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HypedDolphins's avatar
HypedDolphins
Seasoned Newcomer
19 hours ago

My Account has been hacked

Hey, today my email was hacked and with that all my accounts have been compromised. As such im trying to get everything changed over to a new email, but in my infinite wisdom i never set up a proper 2fa on EA and since i no longer have access to my old email, I cant get a verification code to change anything. Please help and tell me what I need to provide to prove that I am still me, I can log into everything that my EA account was linked too besides my discord which is also completely lost like my old email. Please let me know what i can do and do not send any notifications to the current email associated with this account as its no longer me. :( 

2 Replies

  • HypedDolphins's avatar
    HypedDolphins
    Seasoned Newcomer
    8 hours ago

    I do not have access to it through discord as my old discord that was also stolen is still linked to it, and i cant get through to anyone in support because it requires a 2fa to login to message them 

     

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi HypedDolphins​,

    Thanks for reaching out!

    I'm really sorry to hear that your email and EA Account have been compromised. I understand how stressful this must be, especially when you're unable to receive verification codes or make changes to secure your account.

    Since you've mentioned that you can still access your EA Account through Discord, but no longer have access to the email currently linked to it, I'd recommend contacting our support team for assistance with account recovery.

    Here are a couple of EA Help guides that may be useful:

    You can scroll to the bottom of either guide and select Contact Us to check the available support options, including Live Chat if available.

    Alternatively, you can reach our support team directly through the webform.

    When contacting our support team, please explain that the email currently associated with your EA Account is no longer under your control, and that you're unable to receive verification codes. Be sure to mention your concerns about notifications being sent to that address as well.

    Our support team can guide you through the available account recovery and ownership verification process.

    Unfortunately, we're unable to access accounts, change account details, or verify account ownership from the forum side.

    For your privacy and security, please avoid sharing any personal account information publicly on the forums.

    I understand how concerning this situation is, and I hope you're able to regain access to your account soon.

    Thanks for your patience!

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