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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
9 months ago
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Why does the EA app display "Games have been removed from your library"?

Hey everyone, Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below). We want to assure you that this fe...
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  • EA_Leeuw's avatar
    EA_Leeuw
    9 months ago

    RESOLVED Outage May 22nd, 2024. "Games have been removed from your library" Message in EA app

    Hi all,

    We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

    https://x.com/EAHelp/status/1793255707808268465

    Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

    If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

    Thank you.

    Previous accepted res.

    *It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

    • For the message "Games have been removed from your library" in the EA app, click here.
    • For the error "You don't have access" in the EA app, click here.
BaneHidari's avatar
BaneHidari
11 months ago

One of my Games has been Removed from my list, the App says my EA play membership has Ended. 
i never had EA play and the game was Bought and Gifted to me, How do I Fix this Problem?

CM edit: edited title for clarity.

MidnightL0st's avatar
MidnightL0st
11 months ago

So, I fired up my EA App this afternoon, and was greeted with this message at the top of my library.

Which for obvious reasons, concerns me.

I did a browse of my library, and I can't find any title that is missing, and all my DLCs seem to be in place as well. And when I click on "View Details" about the removed game, it comes up empty. This a bug in the app or something?

  • Kruntberg's avatar
    Kruntberg
    11 months ago
    @MidnightL0st Check the box again, I had the exact same issue and the details were blank yesterday. Today for some reason it's been fixed. Turns out it was my Battlefield 2042 copy from Steam that I refunded.
    • MidnightL0st's avatar
      MidnightL0st
      11 months ago

      Yeah, after clearing my cache it appeared again, and turns out it was the soundtrack DLC for Crysis 3. I assume EA lost the music license for it or something.

  • heavenlyrenegad's avatar
    heavenlyrenegad
    10 months ago

    Yes, same issue for me. I'm not sure what has been removed. There are a handful of games I have and play regularly and many more I have collected over the years that I don't so it's possible I don't recognize that one is missing but having a list that comes up empty is not very helpful.

    Edit to Add: After reading through all the comments, I checked my add-ons for my games and I certainly no longer have the Mass Effect 3 soundtrack (though it's not listed as removed). Not sure what else might be missing but it's very concerning.

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