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Re: [UPDATE] EA app Friends List, Invites, Cross-Play — What's Going On

As the topic states, when starting up the EA App on my PC, my account shows me in Invisbile status. I've tried the App Recovery option within the app, I've tried running the App Recovery program in the EA folder on my PC, I've uninstalled and reinstalled the app.  (as administrator as well). Nothing has worked.  Please fix my account or provide a solution. Also, tried to change status with BF2042 and it will not allow me to change status and I do not see any friends online (and they cannot see me either). Attachment shows my view within the app. Thanks.

11 Replies

  • MR_JUHQ's avatar
    MR_JUHQ
    Rising Newcomer
    1 month ago

    I am having EXACTLY the same problem.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Thanks for the reports. Could you try the following workaround?

    Log out of the EA app, make sure the "Sign me in as invisible" option is unchecked, and then log back in.

  • MajorTom61's avatar
    MajorTom61
    New Rookie
    1 month ago

    Tried that again as you suggested. "Sign in as invisbile" box is not selected (even toggled it off/on/off). After sign in, status still shows as Invisible. 

    and I'm unable to select Online or Away

     

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hello, this appears to be related to a connection issue. Please clear the EA app cache through Help > App Recovery > Clear cache, then fully restart the EA app and the game. If it doesn't work, please follow our troubleshooting guide. Thanks!

  • MajorTom61's avatar
    MajorTom61
    New Rookie
    26 days ago

    Thanks but your suggestion does not work. I've even tried uninstalling the app (by administrator as well). I'm not running a VPN either.  I've had this problem for a month now.  I'm able to start and run the game within the app, only my status will not change from Invisible to Online (and it will not allow me to select Online either). We really need a fix for this issue. I've seen numerous posts with others having the same issue.

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