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RWAYBLOOM's avatar
RWAYBLOOM
3 years ago
Solved

Banned after 1 month of having my first PC and I don't understand how

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi @RWAYBLOOM,

    We're not able to assist with bans directly here on AHQ.
     
    If you feel you have been incorrectly banned, you can dispute this decision with the Terms of Service team through the link here.
     
    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Click Select contact option.
    6. Sign in to your account that has the ban or suspension, if you aren’t already.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @RWAYBLOOM,

We're not able to assist with bans directly here on AHQ.
 
If you feel you have been incorrectly banned, you can dispute this decision with the Terms of Service team through the link here.
 
  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Click Select contact option.
  6. Sign in to your account that has the ban or suspension, if you aren’t already.
RWAYBLOOM's avatar
RWAYBLOOM
3 years ago

I was told to post my issue on the forum so the community managers could look further into my case and help me further. Are there really no real people that actually care? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @RWAYBLOOM 

    We're not able to look into bans or review appeals here on the forums as we don't have access to your account details here on AHQ. Any ban appeals would need to go through the Terms of Service team directly- have you sent an appeal in to that team following the steps in the post above?

    If you've already sent an appeal in, you'll need to wait until the Terms of Service team finishes reviewing your appeal, they'll respond to you via email with the results on that as quickly as they can. You'll need to keep an eye on your email for their response. 

    • RWAYBLOOM's avatar
      RWAYBLOOM
      3 years ago

      i tried that so many times and ive tried to explain my situation but the TOS team are literally not real people and are no help at all.

    • RWAYBLOOM's avatar
      RWAYBLOOM
      3 years ago

      im so disappointed in you guys, not u specifically solaire but all of EA. it would seem my only option is to sell my PC that ive had for less than 6 months now and build myself a new one just to play my favorite game (apex). 

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