Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Something went wrong. An error has occured. (No error code)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 31.12.23 07:13
Summarize your bug When attempting to download Sims 4, it gets stuck on preparing download then gives me an error.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Via the EA app, attempt to download Sims 4.
What happens when the bug occurs? The Sims 4 prepares for download then cancels and gives an error.
What do you expect to see? The Sims 4 installing.
I've owned the Sims 4 since before it was free and purchased 5 expansion packs and addons. I've done all troubleshooting advised online and unlinked my platforms.
Ditto. Bought 6 new packs (2 bundles) and the first simply refuses to install. I've the receipts in my email, the library shows everything (the new ones) as queued, but the download is hung up on "preparing". I restarted the computer and app, but 3 hours later, it's still "preparing". I'm about to contact support for a refund as this is complete horsesh*t.
