Can't install game from Epic games

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Linking epic games account with EA account/App
When did this happen? (dd.mm.yy hh:mm) 17/07/23 5:00 PM
Summarize your bug I got Battlefront for free in Epic games some time ago but I never installed it, I decided to install it to play 2 days ago but when I pressed to install it, it opened the EA app and an error appeared, and it said: Something went wrong... To continue linking your EA Account, head back and start over. It doesn't even appear the screen to link accounts.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know, I couldn't find other people having the same problem as me online, with epic games I mean.
What happens when the bug occurs? The error message appears with nothing but the text I mentioned, all I can do is close the screen.
What do you expect to see? I expected to see a screen to link my epic games account to my EA account

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Image of the error:

bug

mac

EA_Illium
2 years ago
Hi @MartinnSouzza Can we try going through the following link to connect your EA and Epic accounts? After trying to launch your game and check if the same message pops up.

Link Platform accounts to EA Account

If the error does continue try closing the EA app, verifying the game in Epic, and relaunching.

Cheers!

19 Replies

EA_Illium
Community Manager
2 years ago
@MartinnSouzza To confirm have you linked Epic and EA accounts previously?
MartinnSouzza
2 years ago
No I haven't
EA_Illium
Community Manager
2 years ago
Hi @MartinnSouzza Can we try going through the following link to connect your EA and Epic accounts? After trying to launch your game and check if the same message pops up.

Link Platform accounts to EA Account

If the error does continue try closing the EA app, verifying the game in Epic, and relaunching.

Cheers!
MartinnSouzza
2 years ago
Hello @EA_Illium, unfortunately, the steps in the link you sent me did not work at all. Also, I can't launch the game because it isn't even installed, and I can't install it because of the bug.
timonknr
2 years ago
I don't know if it can be fixed or not. I also ran into this problem. It's all EA games that are in epic, can't install.
TyberiusGaming
2 years ago
@EA_Illium This solution doesn't work. Are you going to suggest something else or leave us hanging with games we've paid for and can't play?
joshify
2 years ago
did yall ever find a fix i just bought madden 24 and i cant install it becdause of the bug can someone help me
barnacleboi32
2 years ago
@joshify Same thing here, I can't get EA App to open on its own or through Epic. I've tried all of the below if you want to give any a go

1- Checked my internet connection, it is stable and fast.

2- Uninstalled with Revo Uninstaller and reinstalled the app multiple times.

3- Ended task on the EA background services.

4- Set EA App to run as administrator

5- Cleared the app data cache for anything EA related.

6- Turned on Unicode time setting (?) or similar as another thread suggested that

7- Turned off secure boot in BIOS as another thread suggested that

8- Updated all drivers

9- Unplugged the PC waited and plugged back in.

10- Checked for corrupt files/ hardware

11- Tried to create a separate admin account in Windows to open it.

12- Attempted to open an EA game through Steam AND Epic and NEITHER can get EA to open, even if I had those programs install the EA app.
williamisnot10
10 months ago
I'm also having the same problem with the new game, epic games have gave us. The game is called Dragon age: Inquisition GOTY edition.
The problem I'm having is that I connected Electronic Arts with Epic Games but it keeps sending me to the buying page/store page in Electronic Arts application.
Is there a way to fix this problem?
KeylorKun
10 months ago
Recently I have claimed the Dragon Age Inquisition but when it asks me for linking accounts, it just says that something went wrong.. Try again later.. Any idea?