cant install sims 4 on EA app
you guys please help me i've been having a issue for 3 weeks now and EA isnt doing crap about it. at first i was having trouble updating the sims 4 a few weeks ago i kept getting an error ive contact ea several times they kept telling me the same thing "uninstall ea app and reinstall, clear cache, etc" didnt work. i contacted again they told me to contact Microsoft so I did they couldnt help either so they told me to contact EA again so I did. They told me to do the same thing "uninstall ea app and reinstall, clear cache, etc". One person told me to uninstall the sims 4 I was afraid if I did this i wouldnt be able to reinstall the sims 4 again because of the error. So i was frustrated i had nothing else to do I've spent money on this game and cant even play it ever since we were forced to switch to the EA app from Origin. So I uninstalled sims 4 completely and guess what??? I can't download back I keep getting an error. please help me this has been happening from 3 weeks and im frustrated EA wont help me.
If this is only happening with one specific account, then it may be an issue with your specific game entitlements that the live support will need to investigate with you- we don't have access to your specific account details here on the forums to be able to look into that further with you.
You can contact live support by submitting a help request on the site here. You can also attach this AHQ conversation to your live support case so the live support team has further information to reference when you reach out there.