Solved
[CLOSED Oct. 2023] "You Don't Have Access" error in EA app for Steam/Epic Games
Hello, I just bought Battlefield 4 premium on steam and when I launch it it opens the EA App and it tells me the following (check screenshot). I tried looking for a CD Key and steam doesnt provide on...
Accepting as solution for visibility purposes only.
Hello all,
We would like to inform you that we have decided to close this AHQ thread for new reports regarding the sporadic "You Don't Have Access" error in the EA app for EA games being purchased via Steam or Epic Games. The reason behind this decision is that the thread was originally intended for a temporary issue related to the connection with third-party launchers (Steam/Epic Games), which has already been resolved through changes implemented in the EA app.
So, what does this mean?
If you are still encountering this error, it could be due to one or more of the following reasons:
- You previously played a trial version of the game that has now expired. Please verify if your EA Play membership is still valid.
- You are signed in with the wrong account in the EA app, Steam, or Epic Games. Make sure you are using the correct account(s) for all relevant clients.
- Instead of launching the game through the partner (Steam/Epic Games) launcher, you are using a direct desktop shortcut. We kindly remind you to launch EA games purchased through Steam or Epic Games only via those platforms. This ensures proper synchronization of your account and entitlements.
- Check if any antivirus, anti-malware, or similar programs are blocking the game, the EA app, or Steam/Epic Games.
If you have already thoroughly checked the above information and are still experiencing the error, please create a new thread.
Thank you.
