My region is set to the United States, but after updating, my currency started appearing in Euros. I was just charged $19 for what should have been a $16 transaction. I contacted support through chat, but they did nothing to resolve it. Why are customers being overcharged like this? Fix it.
my country is singapore but for absolute no reason the region is set to USA. I bought something which displayed 49.99 usd and when i bought it it charged me 54.43? what is even going on here
same here..
only with €, had a season-pack for 23,99€ and payed more €. In my case, they charged 23,99 CHF and my bank charged taxes for foreign money.
Maybe thats the reason why you have to pay more, too?
Anyway, EA has to fix this. I also contacted help, chat and callcenter. No VPN, no reason why the make wrong charges for at least 2 months. No help, they can‘t do anything, i have to write here….I bought a lot of packs in the past without any troubles.
Maybe we get help, when we are more people…
I did. I first opened the case a month ago, but they said they couldn’t do anything about it and told me to bring it here. I contacted them again a few days ago, and this time they said they’d be escalating it up the channel. They also suggested I post here, so that’s what I did.
Community ManagerThanks for checking! In that case there may be an issue with the settings on your EA account- this isn't something we can check for over the forums as we don't have access to your account details, so you'd want to get back in contact with live support so they can investigate into this further with you and see what's causing this.
Yeah, I already checked I don’t have any VPNs installed, so there’s nothing to turn off. It’s not a matter of me just not using one; I simply don’t have any installed.
Community ManagerThanks for checking, please run through the steps in the post here and let me know if that clears this up.
when first get to the site no but then it switches.
Community ManagerIf you try to make a purchase directly from the website here instead of the app, are you seeing the incorrect currency there as well?
Exactly. I’m seeing prices listed as €16, but my bank statement shows I was charged $19. That means even without the misidentification of my account region, EU customers are being charged more. looked into it and €16 is not equal to $16 in fact, since the euro is valued higher than the US dollar, the euro price should have appeared cheaper. Instead, I ended up paying more, which makes this feel like an unfair practice.
No, I’m not. The last agent, Robert, said they were looking into it, but I reported this issue a month ago and nothing was done. They just keep giving me the runaround, saying there’s nothing that can be done.
