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Akiiraaaaaaaaaa's avatar
Akiiraaaaaaaaaa
8 months ago
Solved

EA app Error "An update is required to launch this game..."

All my games installed on EA (FC 24, Sims 4, Battlefield 1) don't launch and every time I try, I get the message saying: "An update is required to launch this game. Visit the Game Hub to begin your u...
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  • EA_Leeuw's avatar
    EA_Leeuw
    5 months ago
    INFO - Post Marked as Solution for Visibility

    Hi everyone,

    We’ve resolved the "An update is required to launch this game..." error when launching games through the EA app or a game shortcut by updating the client to version 13.297 or higher.

    Since the fix went live, we’ve seen a significant drop in reports, indicating the issue is resolved for most players. However, some are now experiencing a new "...is already running..." error when trying to launch games.

    If you encounter this error, please check Task Manager (preferably in the Details tab) for any lingering game processes. If you find any, close them and try launching the game again. If the error persists and no processes are found, we’ll need new EA app Error Reports and logs to investigate further (see below).

    Thank you.

    STILL EXPERIENCING THE ISSUE AFTER UPDATING THE CLIENT TO V13.297 (OR ABOVE)?

    Please share the following details:

    • Which game(s) are you experiencing this issue with?

    • If Windows, what Windows version are you using?

    • If Mac, what macOS version are you using?

    • What version of the EA app have you installed? You can check it HERE.

    • Share your EA app Error Reporter ID in the thread using the steps HERE.

    • Collect and attach logs of the EA app to your post using the steps HERE.
MaryCookie's avatar
MaryCookie
8 months ago

This is crazy 

Akiiraaaaaaaaaa's avatar
Akiiraaaaaaaaaa
8 months ago
@MaryCookie wanted to let you know I tried opening a game on a different windows user profile and it worked, so this might mean windows corruption for me at least.
  • sude13's avatar
    sude13
    8 months ago
    @Akiiraaaaaaaaaaa wrote:
    @MaryCookiewanted to let you know I tried opening a game on a different windows user profile and it worked, so this might mean windows corruption for me at least.

    how can i switch to a different windows profile. i have the same problem please help.

     
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    6 months ago

    To assist our teams in properly investigating the issue, please share the following details with us:

    • Which game(s) are you experiencing this issue with?

    • If Windows, what Windows version are you using?

    • If Mac, what macOS version are you using?

    • What version of the EA app have you installed? You can check it HERE.

    • Share your EA app Error Reporter ID in the thread using the steps HERE.

    • Collect and attach logs of the EA app to your post using the steps HERE.

    Thank you.

    • VmimV2's avatar
      VmimV2
      6 months ago

      I have tried now for over 1 week to use the EA App Reporter, but that is also borked, at least for me. When I submit the form it stalls for about 90 seconds and then returns an error message, saying it failed. 

      • Davir's avatar
        Davir
        6 months ago

        And we stil wait on a EA fix it

    • VmimV2's avatar
      VmimV2
      6 months ago

      Cannot launch games:  "An update is required..." error, and now the Yellow Banner: "Taking longer than usual ..." error

      Games: All of them - Dragon Age: Inquisition, Mass Effect: Andromeda, Mass Effect Legendary Edition, Star Wars Jedi: Fallen Order, Star Wars Jedi: Survivor
      Windows Version: Windows 11 Home, version 23H2, OS build 22631.4037

      EA app version: 13.269.0.5788 (87154-371f7c2bbd)

      EA App Reporter ID: d109af1e-8270-4983-9b79-5ebdf4b398f0


      The following message appeared after clicking ‘play’: "An update is required to launch this game. Visit the Game Hub to begin your update". I have cleared the EA App Cache, STOPPED the EA Background Services from the Services utility, turned off PC, restarted PC. I have uninstalled and reinstalled every game. Then the yellow banner sometimes appears and sometimes not: "Things are taking longer than usual to load up. Hang tight while we try to solve the problem.".  When the yellow banner is not present, I can see my Library of games, but it gets stuck on "Downloading" but doesn't actually download - being stuck at "Preparing....". I was not able to launch my games: Dragon Age: Inquisition, Mass Effect: Andromeda, Mass Effect Legendary Edition, Star Wars Jedi: Fallen Order, Star Wars Jedi: Survivor. These games did not have a Product Key showing in [game title] > Manage > Properties. The only game that launched was Dragon Age 2, and what's different is that DA2 had a Product Key listed under Properties, while none of the other titles did.  But now that I uninstalled all my games it just gets stuck on the "Preparing..." stage, and I am thus blocked from downloading any game.  I have zero access.  This is a Severity Level A - Blocker. Please prioritize accordingly.

    • Teribly_Average's avatar
      Teribly_Average
      6 months ago

      @EA_Leeuw see previous post.... Not a single game will launch off the EA app still.

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