Community ManagerEA app Fails to Remember "Keep me signed in" Option
Hey everyone 👋,
This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end with tricks like performing an EA app Recovery or reinstalling the client, though these do seem to help some folks.
It looks like this error is playing hide and seek, popping up sporadically for different players, and we totally get how frustrating it can be to deal with this regularly.
We'll keep this post updated with any new info about the issue and let you know if we need more data for our investigation into this pesky problem that just won't quit. 🔍 Though, providing an EA app Error Reporter ID is always very much appreciated.
Thanks for your patience and understanding!
POTENTIAL WORKAROUND(S)
If you're still experiencing the issue with the EA app not remembering your credentials, despite having ticked the "Keep me signed in" option, try the following steps:
- Log in to your EA account in your web browser:
- Click on THIS LINK to bring you directly to the right page.
- Alternatively, you can go to https://profile.ea.com & log in, followed by going to the "Security" section.
- Click on THIS LINK to bring you directly to the right page.
- Untrust the Affected PC:
- At the bottom of the Security page, find "Trusted Devices."
- Remove the trust for the affected PC.
- Log in to the EA app again:
- Upon your next login, you will be prompted for your Authentication Code if you have set up 2-factor authentication (which is strongly recommended). Click HERE to find out more.
- This should ensure that your password and credentials are saved for future logins.
- If you have not enabled 2-factor authentication, simply enter your user credentials, and they should be saved for future logins.
Additional Note
If you recently updated the EA app and are experiencing this issue, try re-installing the app after performing a cleanup. This may help re-establish trust.
INVESTIGATIONS:
- Update August 27, 2024: Still experiencing the issue? Please check if you have the latest version of the EA app installed by following the steps here, and do an EA app App Recovery to clear any leftover cache. If you're still experiencing the issue after that, please share an EA app Error Reporter ID in this thread.
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Update June 12, 2024: We've noticed fewer reports about the "Keep me signed in" option not working, which means a recent update might have fixed the issue. Please check if you have the latest version of the EA app installed by following the steps here, and do an EA app App Recovery to clear any leftover cache.If you're still experiencing the issue after that, please share an EA app Error Reporter ID in this thread. May 17th, 2024: We've seen a significant increase in reports about the "Keep me signed in" option of the EA app not working for some people, and it's been escalated to our teams for investigation. If you'd like to help, please share an EA app Error Reporter ID in this thread. Thank you!
- INFO - Post Marked as Solution for Visibility
If you're still experiencing the issue with the EA app not remembering your credentials, despite having ticked the "Keep me signed in" option, try the following steps:
- Log in to your EA account in your web browser:
- Click on THIS LINK to bring you directly to the right page.
- Alternatively, you can go to https://profile.ea.com & log in, followed by going to the "Security" section.
- Click on THIS LINK to bring you directly to the right page.
- Untrust the Affected PC:
- At the bottom of the Security page, find "Trusted Devices."
- Remove the trust for the affected PC.
- Log in to the EA app again:
- Upon your next login, you will be prompted for your Authentication Code if you have set up 2-factor authentication (which is strongly recommended). Click HERE to find out more.
- This should ensure that your password and credentials are saved for future logins.
- If you have not enabled 2-factor authentication, simply enter your user credentials, and they should be saved for future logins.
Additional Note - Recently updated the app?
If you recently updated the EA app and are experiencing this issue, try re-installing the app after performing a cleanup. This may help re-establish trust.
Still experiencing the issue?
Please check if you have the latest version of the EA app installed by following the steps here, and do an EA app App Recovery to clear any leftover cache. If you're still experiencing the issue after that, please share an EA app Error Reporter ID in this thread.
- Log in to your EA account in your web browser:
