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Kissychick's avatar
Kissychick
4 years ago

EA app tries to install DAI Beta

Tried to install EA desktop app on my computer, it didn't work but now when I use my DAI shortcut it tries to install DAI Beta. It wasn't doing that before trying to install the app. I can run DAI no...
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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

Hi @Kissychick,

So what you're telling me is that you already had Dragon Age: Inquisition installed through Origin. Then you tried to download and install the EA app, but it failed. 

When you now press the DAI shortcut on your desktop, it tries to install the DAI Beta?

Just attempting to install the EA app should not have an impact on your games that were already installed, leading me to believe that something else has happened. 

As you already have Origin and DAI installed, can you remove the shortcut and create a new one through Origin?

  • Kissychick's avatar
    Kissychick
    4 years ago
    @EA_Jason I’ve tried that and it still tried to open and install the beta version on any new shortcut. Even going to the folder in my program files and trying to make a shortcut directly to the application does the same. I do know there was some issue with this back when the game was first released and there was some solution where the beta version could be removed from your origin account completely so it didn’t even show up on the list of games in your library.
    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      4 years ago

      Correct, it mainly happens when you have had an EA Play subscription that expired, you can reach out to our support team to have it looked into. 

      However, I still want to check a few things. 

      • Uninstall the game (through Origin, EA app or the Windows Settings)
      • Reinstall the game through Origin (does it install the correct version?)
      • Uninstall and reinstall the game through the EA app (does this install the correct version?)
      • Kissychick's avatar
        Kissychick
        4 years ago

        Through Origin I was able to uninstall and reinstall the correct version of the game and it is no longer causing me the same problem. 

        i am not able to make the EA app work at this time (it says there was an error and couldn’t finish installing though I get no error code). So I can’t check if it works with that or not.  

        For now my problem seems to be fixed. 

        Thank You. 

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