Failed to purchase

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe game purchaseWhen did this happen? (dd.mm.yy hh:mm) 31.12.23 18:30Summarize your bug i failed to purchase FC24How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? i don't knowWhat happens when the bug occurs? nothing, failed to purchaseWhat do you expect to see? solve this problem‌i have purchased fifa 23 from my ea app in 7/2023 with my card and now i was purchasing FC24 with the same working card but it faild to purchase I don't know why, i change the card 2 times but it dailed too, i don't know what the problem is !!!! i want to buy the game in sale.please solve it for me

ea_pulsar · Answer

Hey&nbsp;@mtabl2023&nbsp;
If your initial transaction failed or is still processing, it is better to wait for some time before you make another attempt. Otherwise, your following transactions may fail automatically. You can also try different payment methods to complete your order.&nbsp;

In case of any further issues, please follow this article:

Troubleshooting payment issues in the EA app

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Failed to purchase

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